Buy.com Did not receive item kept my money Internet

Ordered item. Never received it. They have my money and will not give it back. Contacted Customer Service via phone and email for over 2 months. No response. CS cannot help; they say they are sending it to a complaint department. I was nice for one month and a half. Then I was angry because they ignored me and did not care. I told them if they would just send and email, so I would have something in writing, that they were issuing a refund; everything would be fine. The live CS reps promised I would have something within 24 hours. I never received anything. I threatened to dispute charges and contact BBB or anyone else that would listen. One rep actually giggled at this. If this were a reputable company a refund would not be an issue. They are either incompetent or theives. Either way, people should know.

Goldfish20000
mineral bluff, Georgia
U.S.A.