Complaint Review: BUY.COM - Internet
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- Author Not Confirmed
- BUY.COM Internet USA
- Phone: 1 (800) 800-0800
- Web: www.buy.com
- Category: Internet Fraud
BUY.COM BESTBUY MARKETPLACErakuten.com THEY TAKE YOUR MONEY AND NEVER DELIVER THE PRODUCT Internet
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I purchased a projector screen on the Best Buy buy.com marketplace on 11/29 with an arrival date of 12/9/14.
Last week I called Ratuten when the order updates were not arriving, and they said it was not yet processed. I was concerned because it was due to arrive this week and I questioned them. The representative told me it would arrive on time. About a day later on 12/5/14 I received an e-mail confirmation stating the order was shipped via fed-ex.
When it did not arrive today, I called them. First they told me the order was shipped but had no tracking number. I called Fed-ex who confirmed nothing nationwide was due to arrive at my home (yes fedex can track that.)
I called them back and confronted them and was told the order was "lost" at the warehouse and not shipped. They said they needed 3-5 days to investigate, but the money cleared my bank last week, and they can't tell me anything at all.
I called a third time and they claimed that they never charged me for it. I gave them the date and time it cleared my bank and they said it was a "system error" but they have no idea what happened to the order and are now "investigating" and want me to give them a week.
So they took the money from me last month for an order that never shipped and they claim they don't know what happened to.
This report was posted on Ripoff Report on 12/09/2014 09:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/buycom/internet/buycom-bestbuy-marketplacerakutencom-they-take-your-money-and-never-deliver-the-product-1194311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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