Complaint Review: Buy.com - Internet
- Buy.com Internet United States of America
- Phone: 18778801030
- Web: www.buy.com
- Category: Cameras & Video
Buy.com Cancelled the order 3 times for no good reason yet charged 4 times Internet, Internet
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Wow, what a horrible experience! Wish there was NO-STAR. I buy online all of the time, as I am deployed overseas often, but this was the first time I had shopped with Buy.com. I usually go through Amazon but Buy.com had a good deal on the Samsung NX200 camera for only $665.
Anyway, I tried with Paypal and the order got cancelled, apparently because I used an unverified address, though they never told me why. I am now disputing the charge that showed on my Paypal account!
Then I used my Visa check card and the purchase looked like it went through, but alas they referred it to the Address Verification Team. I am about 12 hours ahead and by the time I saw the email they had cancelled the order. I called the team above (1-877-880-1030) and Victor looked into it and blamed me for having a gmx.com email, saying they get a lot of fraud from those addresses - what, so you cancelled my order without telling me? He said he would reinstate the order but couldn't with two items - I would have to order them again.
So then I get an email confirmation at 9:02pm saying the order was complete (with 2 items only). But at 9:03pm there was an email for a cardholder protection form that required a copy of the credit card and a drivers license. Then, without any action from me (I wasn't around), there was another email saying the order was complete at 9:05pm. And to top it off, at 9:07pm an email came canceling my order.
Saving a couple of bucks was not worth this painful experience - I have NEVER had an issue like this on Amazon.
Damage Resulting: Payment processed on Paypal and dispute has been submitted (Remember the order was canceled from the beginning). UPDATE: Paypal reversed the charge
PENDING charges (3 of them???) on my credit card - waiting to see that they come off. Three days on and they are still there.
Had to cancel my warranty with Square Trade, who have a great system to cancel - I will definitely check them out again for warranties. Waiting for charge to reverse.
This report was posted on Ripoff Report on 12/09/2011 01:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/buycom/internet/buycom-cancelled-the-order-3-times-for-no-good-reason-yet-charged-4-times-internet-inte-807014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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