Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #807014

Complaint Review: Buy.com - Internet

  • Submitted:
  • Updated:
  • Reported By: rippedoffbybuydotcom — Rockford Illinois United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Buy.com Internet United States of America

Buy.com Cancelled the order 3 times for no good reason yet charged 4 times Internet, Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Wow, what a horrible experience! Wish there was NO-STAR. I buy online all of the time, as I am deployed overseas often, but this was the first time I had shopped with Buy.com. I usually go through Amazon but Buy.com had a good deal on the Samsung NX200 camera for only $665.

Anyway, I tried with Paypal and the order got cancelled, apparently because I used an unverified address, though they never told me why. I am now disputing the charge that showed on my Paypal account!

Then I used my Visa check card and the purchase looked like it went through, but alas they referred it to the Address Verification Team. I am about 12 hours ahead and by the time I saw the email they had cancelled the order. I called the team above (1-877-880-1030) and Victor looked into it and blamed me for having a gmx.com email, saying they get a lot of fraud from those addresses - what, so you cancelled my order without telling me? He said he would reinstate the order but couldn't with two items - I would have to order them again.

So then I get an email confirmation at 9:02pm saying the order was complete (with 2 items only). But at 9:03pm there was an email for a cardholder protection form that required a copy of the credit card and a drivers license. Then, without any action from me (I wasn't around), there was another email saying the order was complete at 9:05pm. And to top it off, at 9:07pm an email came canceling my order.

Saving a couple of bucks was not worth this painful experience - I have NEVER had an issue like this on Amazon.

Damage Resulting: Payment processed on Paypal and dispute has been submitted (Remember the order was canceled from the beginning). UPDATE: Paypal reversed the charge

PENDING charges (3 of them???) on my credit card - waiting to see that they come off. Three days on and they are still there.

Had to cancel my warranty with Square Trade, who have a great system to cancel - I will definitely check them out again for warranties. Waiting for charge to reverse. 

This report was posted on Ripoff Report on 12/09/2011 01:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/buycom/internet/buycom-cancelled-the-order-3-times-for-no-good-reason-yet-charged-4-times-internet-inte-807014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now