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Report: #1177386

Complaint Review: Rakuten - Internet

  • Submitted:
  • Updated:
  • Reported By: vicki — hollidaysburg Pennsylvania
  • Author Not Confirmed What's this?
  • Why?
  • Rakuten Internet USA

Rakuten buy.com Sent my purchase to an address where I lived over two years ago, now I have a CC that they readily accepted which makes me nervous, obviously CCards are kept on file japan/ca???? Internet

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purchased a pressure washer from Rakuten aka Buy.com in June, I gave them my credit card number which has my current home address on it however they obviously don't check that because it went to where I lived over 2 years ago. that in and of itself makes me very uncomfortable. obviously keep old cards on file. They didn't care that it was delivered 90 miles away from where I live now.

I called them and they of course pass the buck to the seller (beach audio)

Beach confirmed that it was delivered to the address given to them, I explained the situation , she said she would get back to me-never did  I did the tracking and found where it was delivered poor customer service

I call Rakuten again, she says that's the address we have, nothing we can do, I drive the 90 miles to my previous address to pick it up which I wasn't able to do until August.

I don't use a pressure washer everyday . It worked great the first time only everytime after that it would run for 10 minutes and turn off. called Beach back they said Sorry it's been over a month, no returns...of course it was over a month, I can't just get in the car and drive almost 100 miles to pick up my purchase that was sent to the incorrect address. I want to know how Rakuten used my credit card without verifying the address on it and then why they acted like it was my fault.

 

This report was posted on Ripoff Report on 09/17/2014 10:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rakuten/internet/rakuten-buycom-sent-my-purchase-to-an-address-where-i-lived-over-two-years-ago-now-i-ha-1177386. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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