Complaint Review: cabinetsdirectrta.com - Elk Grove Villa Illinois
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- Author Not Confirmed
- cabinetsdirectrta.com 836 South Arlington Heights Road Elk Grove Villa, Illinois USA
- Phone: (630) 447-9235; 1-800-531
- Web: www.cabinetsdirectrta.com
- Category: Kitchens
cabinetsdirectrta.com Delivered only a portion of my order; One year later still fighting... Elk Grove Villa Illinois
*Author of original report: Still waiting
*UPDATE Employee: **Message from Management**
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I placed order #100001636 with cabinetsdirectrta.com on 9/18/13. I have recieved a partial fulfillment of the order, but nothing more than promises after that. I have called NUMEROUS times to be told of customs issues etc. Each time they ask for a 30 day extension and I have patiently waited. I have been asking for a return of the delivered product for months now, with a run around, and they have recently become unresponsive. I will be reporting to the BBB on 1/5/15 and suing in small claims court thereafter if they do not show any further signs of good faith in this matter.
I have kept a careful record of phone contact as well as all e-mail traffic, in which they acknowledge the fact that the order is not complete. If you are from the company and reading this, I welcome contact. If you are a potential customer, I recommend running the other direction. I will update this report as the company does or does not respond. I want the company to pay for the return of the cabinets and a full refund, nothing more, nothing less.
This report was posted on Ripoff Report on 12/31/2014 03:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cabinetsdirectrtacom/elk-grove-villa-illinois-60007/cabinetsdirectrtacom-delivered-only-a-portion-of-my-order-one-year-later-still-fighting-1198582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Still waiting
AUTHOR: shaun_downs - ()
SUBMITTED: Wednesday, January 21, 2015
Order number 100001636. I was promised a refund or shipment of my order last week after filing a report. I foolishly chose fulfillment of the order. I am now no longer recieving responses to calls or emails. I want a refund for unfulfilled product. I will be trying once more tomorrow to resolve this and then filing with the BBB as well as small claims court. if their response 'closes' this complaint I will be opening another just to keep it live. How they are still operating is beyond me.
#1 UPDATE Employee
**Message from Management**
AUTHOR: Company Management - ()
SUBMITTED: Thursday, January 01, 2015
**Customer pieces have came in stock. We have contacted customer via email and phone to let him know this but we have to this date not received a response.**
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