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Report: #1439104

Complaint Review: California Pet Pharmacy - CA

  • Submitted:
  • Updated:
  • Reported By: Xtrude64 — United States
  • California Pet Pharmacy CA United States

California Pet Pharmacy Didnt ship flea and tick product, apologized and said they would ship immediately, 3 weeks later still no shipment and dog now has fleas and a tick. Now have to pay vet fees CA California

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Ordered for my pet flea and tick meds. After over a week I called and asked where the meds were. They said they had a problem with the credit card. My CC company says no problems. I call them back an let them know the urgency for the meds and to re-run the card while I am on the phone. The card went through, they apologized and said they would ship rush shipping and not charge me.

I have been working and mistakenly presumed they did what they promised.

They didn't.

I figured out 3 weeks later that they still hadn't shipped because my dog now has fleas and a tick.

I now have to take my dog to a vet to make sure he is ok.

I emailed this morning and called CPP now and asked what happened, and they said they shipped out the package today. Not rush shipping either, just standard.

I asked why this happened and asked to speak with a manager. The person came back 3 times with responses from a manager, but they would not let me talk to them.

Take a look at the 83 1 star responses that this company has. I wish I would have.

Do not use California Pet Pharmacy if you want your medications for your fur babies. And post your responses everywhere you can on consumer sites to spread the word.

Oh and I forgot to add.... after talking 3 times with the person, he told me the manager says the original package was shipped and must not have reached me. Convenient.... AND.... I don't believe it because they always send an email automatically when the products ship, along with a tracking number. Guess what... no email with tracking number. When I asked for the original tracking number.... crickets.

 

I asked for a discount, they said manager not available, maybe shipping paid.

This report was posted on Ripoff Report on 04/17/2018 05:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/california-pet-pharmacy/ca/california-pet-pharmacy-didnt-ship-flea-and-tick-product-apologized-and-said-they-would-s-1439104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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