Report: #1398319

Complaint Review: California Pet Pharmacy

  • Submitted: Wed, September 06, 2017
  • Updated: Wed, September 06, 2017
  • Reported By: Barry — Atlanta Georgia USA
  • California Pet Pharmacy


California Pet Pharmacy rip-off, deceitful, money grubbing, cruel, heartless Hayward Nationwide

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California Pet Pharmacy is a complete joke of a company! Maybe at one time they were fine but definitely not anymore. They send medication to incorrect addresses and then refuse to either replace the medication or refund the money. They say it was delivered so they fulfilled their obligation. The customer says" I did not recieve it" They say "Prove It! Our records show it was delivered." The customer says "where did you deliver it to" They give an address. Customer says" that is not my address. I did not receive the medication." They say" Prove it, our records show it was delivered"  It is mind boggling!! The higher you go with the issue, the louder they proclaim they fulfilled their obligation by delivering the medicine! It is like being in a alternate universe or the Twilight Zone. They primarily use the post office for delivery so there is no way to track who receives the package. Never waste your time or money with these horrible people. Something is really wrong with them. Even the Better Business Bureau in San Francisco is confounded by their responses to my complaint. They are going to post the entire exchange on their website because you have to read it yourself to grasp the full scope of the idiocy of the California Pet Pharmacy. Additionally the California Department of Consumer Affairs and the FDA have open complaints against the California Pet Pharmacy that are being fully investigated. They would not say if it for similar complaints or other issues. My guess would be that the California Pet Pharmacy is fighting many differnt issues with the State of California and the Federal government. 

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