Camden Grey Lacks customer service Doral Florida

 Thank you Camden for your much needed reply. Anyone reading the reviews for this company can see this company is unapologetic, unprofessional and willing to do what they must to have the last word. I will share this, the one department( just one) that is utilizing this company is aware of my experience and will be moving on to Young Living. Also, the tax that you all are desperately holding on to, will be refunded to university. Therfore, its no personal loss or gain. As I stated in my email, just cleaning up your customer service interaction would do wonders. I hope others dont get tangled with this company.

It’s unfortunate that a reputable university like Florida International University permits one of its employees to vent her frustrations online. Ms. Ludovica Virgile represented her employer when she placed the order on our website for the university and represented her employer when she posted her RipOff Report. She was informed on the RipOff Report website that rebuttals are allowed. Further below is our rebuttal.

We’d like to add that her frustration is the result of her failure to follow instructions while proceeding through checkout on our website. The text on our order form informing all tax exempt Florida customers of what they must do as they proceed thru checkout to avoid paying non-refundable sales tax is self explanatory.

We have numerous orders in our system placed by FIU personnel, the majority of those employees followed our instructions and were not charged sales tax.

We’ve left Ms. Virgile’s typos/errors as they were received.

Below are details of emails between Ms. Virgile and Camden-Grey:

10/23/15, after hours:

I would like to request that the tax be remove from out invoice because we are a tax exempted institution. I have attached our exemption letter for your review. My order number is Order #: 233361.

10/26/15:

Thanks for your order and for contacting us, Ms. Virgile. The time to provide a Florida organization's tax number is during the online checkout, there's a space specifically designated for this purpose.

The section states:

Florida Resale #: Enter your Florida sales tax # to avoid being charged NON-REFUNDABLE Florida sales tax.

We look forward to serving you again.

10/28/15:

Thank you for replying. Unfortunately, since I feel very little consideration is taken for first time customers, we will not be doing business with you all again.

I hope in the future you improve your customer service interaction in order to fulfill your company's statement found in the About Us page - "If you're a new customer, we hope to be able to add you to our ever-growing list of satisfied, repeat customers."