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Ripoff Report | CAPITAL ONE Review - Charlotte, North Carolina
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Report: #355927

Complaint Review: CAPITAL ONE - Charlotte North Carolina

  • Submitted:
  • Updated:
  • Reported By: Voorhees New Jersey
  • Author Confirmed What's this?
  • Why?
  • CAPITAL ONE www.capitalone.com Charlotte, North Carolina U.S.A.

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Lately I have been the victim of a new scam used by CAPITAL ONE and others. If you are mailing a payment, make sure that you mail it 10 business days in advance because if you don't, CAPITAL ONE will hold your check and cash it one day after the due date so that you are dinged for a late payment charge.

Whether this is the sheer incompetence of just letting their mail accumulate for several days, or whether it's a standard policy intended to increase income, is impossible for me to say. But CAPITAL ONE certainly has a powerful incentive to let your payment sit in their IN box for several extra days.

Alan in philadelphia
Voorhees, New Jersey
U.S.A.

This report was posted on Ripoff Report on 07/26/2008 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capital-one/charlotte-north-carolina-28272/capital-one-late-payment-scam-charlotte-north-carolina-355927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

pay on line

AUTHOR: Dan - (U.S.A.)

POSTED: Monday, August 11, 2008

make a payment on line through your bank to prevent this in the future.

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#2 Consumer Comment

Legal Issues

AUTHOR: Kelly - (U.S.A.)

POSTED: Sunday, August 03, 2008

Credit card issuers could be in serious legal trouble with the Feds if they delayed posting of payments as you suggest. Check out Regulation Z Section 226.10 - Prompt crediting of payments. It will give you all the details, but basically, the company must post your payment as of the day it was received if a delay due to handling time would cause adverse effects (late fees, additional interest) on your account UNLESS you do not follow the requirements for making payments (using the payment coupon, writing the acct number on your check, those sorts of things, which are different for every issuer).

Ultimately, though, you don't have any way to prove that they physically received your payment on time unless you pay over the phone, online, or do express or certified mail where you get a signature. But it's pretty ridiculous to think that with all the payments that come into a hige processing center, that some processor making 11 bucks an hour is really bothering to be sneaky and delay crediting your account.

Sometimes, things do actually happen one day or an hour late, and that in itself is no reason to assume they're out to get you. There has to be a cut-off sometime, and sometimes you just miss it. Have you ever missed a flight by 5 minutes? Same idea - just because it was only 5 minutes doesn't mean someone intentionally held you up in security in order to make you buy another ticket or pay a transfer fee.

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#1 Consumer Comment

And exactly what PROOF do you have of this.

AUTHOR: John - (U.S.A.)

POSTED: Saturday, July 26, 2008

How do you know when it gets there?

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