Care.com Charge an outrageous $40 to communicate with care providers that don’t exist

I AM LIVID. I paid $40 for help coming in contact with a baby sitter for my kids because my job implemented mandatory Saturday evenings. I am desperately searching for help as those shifts are coming up and this site claims they have all the best sitters available so I post the job, 2 Saturday evenings a month, what I would think most people would consider "date night hours” and the next morning I woke up to 6 applicants and messages. Ok great, I’m hopeful, that’s way more people then I’ve been able to find anywhere else but when I open the messages to respond I am prompted to pay $40 for a premium account before I can talk to the sitter. I eat the $40 because I am so desperate for help and in fear of losing my job only to find the sitters that responded to my job 1. Aren’t real and haven’t responded since they applied for the job 2. Are not available for the posted times and hours, people just mindlessly replying to every job available and 3. Absolutely no support from the site. I thought I’d try signing up on the other end as a sitter to see what that process is like and it turns out that the sitters also have to pay to apply for jobs. So why would these "people” that also paid to talk to me not respond? Why would these people pay to apply to jobs that don’t fit their availability? They’re not real that’s why. The ratings, the speeches about experience and the love and care they could provide for your family... all computer generated responses.