Carfax Reported a RV roof repair as a total loss Internet

 Gieco was my first call. They emphatically claimed that they make NO reports ever to Carfax, apparantly not a fan. The formula for total loss is if the cost to repair equals or exceeds 75% of the current value of the vehicle. In my case a $13,000 repair on a $75,000 coach doesn't come close to the TOTAL LOSS formula under any possible formula. Much as I dislike big government perhaps we need a simple law that says a company must provide the source of the info they provide if they want to be held harmless for accuracy AND a personal contact.

Hiding behind "email only" contacts is a certain sign they are too cowardly to defend their reports and take corrective measures. Knowing the source would allow you to get to the responsible party and have a chance to correct the situation. A simple department for resolutions such as Ebay's would undoubtedly overwhelm them. Truly Carfax demonstrates every sign of a despicable company that does not deserve customers money, trust or respect.

I would think Carfax got its determination based on state records for your RV.

Have you asked your insurer if they reported the vehicle as now being salvage value?

In Arizona your RV's status would be determined by a preset formula.

https://www.carfax.com/blog/is-your-car-a-total-loss

https://www.carfax.eu/glossary/total-loss-vehicle.html

I'd start with your insurer, then your state DMV before spending money on a lawsuit.