CARFAX Unwillingness to correct incorrect information on CARFAX report Centreville VA Virginia

Webster’s Dictionary defines "Damage” as "physical harm caused to something in such a way as to impair its value, usefulness, or normal function”.  Anytime any body work is done on a vehicle, regardless of what's done, CARFAX will use the word damaged to reflect the fact the vehicle was in the shop having body work done.  The fact you think it's cosmetic has no bearing one way or the other on what happened.

In addition, the shop where the work was done has adamantly stated that they do not supply information to CARFAX nor does the Database that they use to process their work orders.  Does that make sense to you at all??  I mean someone reported the information, right??  The ONLY way CARFAX can get information regarding a vehicle is if the information was reported to them.  If they have a report from the repair place, then YES someone there reported it.  They can adamantly say all they want.  The fact they said they didn't, you have a report that says they did, and you still believe them with all the evidence in front of you... I mean that should raise red flags to you.

As a result, CARFAX likely received the erroneous information about my vehicle by illegal means. This is clearly a violation of my personal information.  Body shops, car repair shops, dealers, car fleets, and a whole host of public entities and private companies report to CARFAX all of the time regarding repairs, damage, regular maintenance, and other information regarding a car.  It is not illegal for someone at one of these places to provide information regarding a repair, maintenance, or other work that would record the history of a particular vehicle.  CARFAX also gets title and registration information from state agencies as well.  Your personal information is not compromised when a report regarding your vehicle is sent to CARFAX, unless you and your car are one and the same.

You have a 12 year old truck with a lot of miles on it.  The mileage alone would significantly affect the value of the vehicle far more than front end damage that happened probably a while ago.  Your CARFAX report did not damage you based on what you wrote.

So the work was done for "Cosmetic Reasons". That sounds just like the typical Car salesman double-talk you would get from some Buy-Here/Pay-Here used car lot. I almost expect you to tell us your truck was driven by a litle old lady from Pasadena who only drove it to church once a week.

But I am confused on the issue. If you have the paperwork from the mechanic stating what the repair was, why isn't that good enough for your perspective buyers to accept your assertion that the fix was just "Cosmetic"? Your whole issue may be that you feel the repair was so good that it didn't impair the value which may not be the reality of the situation.

People just don't take their cars to mechanics because they have nothing better to do that day. Your car ended up at a mechanic for some reason that needed to be fixed. Perhaps you could enlighten us as to how your truck ended up in the shop for the "Cosmetic Reasons" and what the mechanic did?