Complaint Review: CARFAX - Centreville VA
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On August 29th I purchased a CARFAX report on my 2007 Ford F150 pickup truck. Upon receiving my report, I noticed that they reported "Damage” to the front end of my vehicle. As there was never any damage, I notified CARFAX to dispute the information (Case# 07771670 Damage report). After multiple emails back and forth including supplying them with a copy of the work order from the shop where the work was done which indicated that the work was for cosmetic reasons, CARFAX still refuses to remove the "Damage” designation from my report. Webster’s Dictionary defines "Damage” as "physical harm caused to something in such a way as to impair its value, usefulness, or normal function”. Clearly my repair does not meet this definition, which in this case is misleading and incorrect. This has caused the value of my vehicle to be reduced and me to lose several prospective buyers. In addition, the shop where the work was done has adamantly stated that they do not supply information to CARFAX nor does the Database that they use to process their work orders. They have reported CARFAX to their industry association. As a result, CARFAX likely received the erroneous information about my vehicle by illegal means. This is clearly a violation of my personal information.
This report was posted on Ripoff Report on 09/14/2018 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carfax/centreville-va-20120/carfax-unwillingness-to-correct-incorrect-information-on-carfax-report-centreville-va-virg-1460861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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