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Report: #1460861

Complaint Review: CARFAX - Centreville VA

  • Submitted: Fri, September 14, 2018
  • Updated: Fri, September 14, 2018
  • Reported By: Steven — Gladstone NJ United States
  • CARFAX
    2860 Trinity Parkway, Suite 600
    Centreville, VA
    United States

CARFAX Unwillingness to correct incorrect information on CARFAX report Centreville VA Virginia

*Consumer Comment: I Don't Think So...

*Consumer Comment: Double Talk

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On August 29th I purchased a CARFAX report on my 2007 Ford F150 pickup truck. Upon receiving my report, I noticed that they reported "Damage” to the front end of my vehicle. As there was never any damage, I notified CARFAX to dispute the information (Case# 07771670 Damage report). After multiple emails back and forth including supplying them with a copy of the work order from the shop where the work was done which indicated that the work was for cosmetic reasons, CARFAX still refuses to remove the "Damage” designation from my report. Webster’s Dictionary defines "Damage” as "physical harm caused to something in such a way as to impair its value, usefulness, or normal function”. Clearly my repair does not meet this definition, which in this case is misleading and incorrect. This has caused the value of my vehicle to be reduced and me to lose several prospective buyers. In addition, the shop where the work was done has adamantly stated that they do not supply information to CARFAX nor does the Database that they use to process their work orders. They have reported CARFAX to their industry association. As a result, CARFAX likely received the erroneous information about my vehicle by illegal means. This is clearly a violation of my personal information.

This report was posted on Ripoff Report on 09/14/2018 08:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carfax/centreville-va-20120/carfax-unwillingness-to-correct-incorrect-information-on-carfax-report-centreville-va-virg-1460861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

I Don't Think So...

AUTHOR: Jim - (United States)

Webster’s Dictionary defines "Damage” as "physical harm caused to something in such a way as to impair its value, usefulness, or normal function”.  Anytime any body work is done on a vehicle, regardless of what's done, CARFAX will use the word damaged to reflect the fact the vehicle was in the shop having body work done.  The fact you think it's cosmetic has no bearing one way or the other on what happened.

 

In addition, the shop where the work was done has adamantly stated that they do not supply information to CARFAX nor does the Database that they use to process their work orders.  Does that make sense to you at all??  I mean someone reported the information, right??  The ONLY way CARFAX can get information regarding a vehicle is if the information was reported to them.  If they have a report from the repair place, then YES someone there reported it.  They can adamantly say all they want.  The fact they said they didn't, you have a report that says they did, and you still believe them with all the evidence in front of you... I mean that should raise red flags to you.

 

As a result, CARFAX likely received the erroneous information about my vehicle by illegal means. This is clearly a violation of my personal information.  Body shops, car repair shops, dealers, car fleets, and a whole host of public entities and private companies report to CARFAX all of the time regarding repairs, damage, regular maintenance, and other information regarding a car.  It is not illegal for someone at one of these places to provide information regarding a repair, maintenance, or other work that would record the history of a particular vehicle.  CARFAX also gets title and registration information from state agencies as well.  Your personal information is not compromised when a report regarding your vehicle is sent to CARFAX, unless you and your car are one and the same.

 

You have a 12 year old truck with a lot of miles on it.  The mileage alone would significantly affect the value of the vehicle far more than front end damage that happened probably a while ago.  Your CARFAX report did not damage you based on what you wrote.

 

 

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#2 Consumer Comment

Double Talk

AUTHOR: Robert - (United States)

So the work was done for "Cosmetic Reasons". That sounds just like the typical Car salesman double-talk you would get from some Buy-Here/Pay-Here used car lot. I almost expect you to tell us your truck was driven by a litle old lady from Pasadena who only drove it to church once a week.

But I am confused on the issue. If you have the paperwork from the mechanic stating what the repair was, why isn't that good enough for your perspective buyers to accept your assertion that the fix was just "Cosmetic"? Your whole issue may be that you feel the repair was so good that it didn't impair the value which may not be the reality of the situation.

People just don't take their cars to mechanics because they have nothing better to do that day. Your car ended up at a mechanic for some reason that needed to be fixed. Perhaps you could enlighten us as to how your truck ended up in the shop for the "Cosmetic Reasons" and what the mechanic did?

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