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Report: #10146

Complaint Review: Carson Toyota - Carson California

  • Submitted:
  • Updated:
  • Reported By: Long Beach CA
  • Carson Toyota 1333 E. 223rd Street Carson, California U.S.A.

Carson Toyota of California - unhappy with the lies and deception

*Consumer Suggestion: Don't trust ANYONE

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My husband and I brought in our leased 1998 Toyota Tacoma for a trade in. We were over our mileage, but the salesman assured us that this would be absorbed by the dealership. The papers were drawn up and signed. One month later we received a letter from the finance company that we owed $1684.55 for excess mileage. This came as a surprise to us because we had spoken to the salesman specifically about this problem.

We went to talk with the salesman and he denied that the discussion took place. We spoke with the manager, but to no avail. Customer service was NOT of the utmost importance.

We have leased/purchased FIVE vehicles from this dealership and are completely disappointed with the service that we have received. Although we are happy with the truck, we are unhappy with the lies and deception that this dealership practices.

This report was posted on Ripoff Report on 12/28/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carson-toyota/carson-california-90745/carson-toyota-of-california-unhappy-with-the-lies-and-deception-10146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Don't trust ANYONE

AUTHOR: Elaine - ()

POSTED: Thursday, July 04, 2002
I'm sorry to hear about your experience at Carson Toyota. It seems there have been other complaints about this dealership (which I will avoid).

Don't trust any salesman/manager/dealer when they tell you something because it's amazing how people's memories lapse.

ALWAYS GET IT IN WRITING. It will save you time, the headache, and you have the proof right there.
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