Complaint Review: Cascade Rental Management - Turner Oregon
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- Author Not Confirmed
- Cascade Rental Management 6995 3rd Street Turner, Oregon United States of America
- Phone: 503-743-4630
- Web:
- Category: Property Management
Cascade Rental Management BEWARE!!! of this company!!! Turner, Oregon
*UPDATE Employee: Cascade Made Every Attempt to Contact Tenants
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May 31, 2011 was the move out date from one of the local apartments that this company owns and today January 26, 2011 I am still being given the run around regarding the dispute over inaccurate charges billed to us.
They have lied in print and over the phone when I have been lucky enough to get anyone on the phone or had a response to ONE of the numerous emails that were sent to them. So after eight months of making every attempt to dispute three of the charges and pay the fees on the charges that are undisputed I was notified that they had sent our account to collections.
During my phone call this evening I was told by the owner, Cherly, that Carla "always" responds to her emails and voicemails and that my being sent to collections was "my own fault because I should have paid the bill."
Oh and did I mention that my husband is active duty army and is currently deployed and has still managed to make the time to attempt contacting Cascade Rental Management. If my husband can find the time and resources to send and email and make a phone call from a war zone you think this company could be bothered to work with a renter who is clearly trying to make good on their account.
This report was posted on Ripoff Report on 01/27/2012 01:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cascade-rental-management/turner-oregon-97392/cascade-rental-management-beware-of-this-company-turner-oregon-829444. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Cascade Made Every Attempt to Contact Tenants
AUTHOR: Property Supervisor - (USA)
SUBMITTED: Wednesday, October 14, 2015
I am the property supervisor who communicated with these tenants regarding their move-out charges. My name is Carly, not Carla.
The tenants left the apartment with extensive animal damage. They disputed the charges with me. I investigated the charges, made some adjustments to a few of the charges, however the majority of the charges stood and were appropriate.
I gave the tenants multiple opportunities to set up a payment arrangement with us. And I gave them multiple opportunities to make payments on the account. I did return their calls and their emails. I sent final warning letters to them indicating that the account was close to going to collections. After not hearing back from them, I did send the account to collections.
This is the same policy we follow for any tenant who vacates and has an unpaid balance.
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