Complaint Review: CASTLE POINT MORTGAGE - ELKRIDGE Maryland
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- Author Confirmed
- CASTLE POINT MORTGAGE 6085 MARSHALEE DRIVE, SUITE 210 ELKRIDGE, Maryland U.S.A.
- Phone: 443-445-9166
- Web:
- Category: Mortgage Companies
CASTLE POINT MORTGAGE RIPOFF, BAIT AND SWITCH ELRIDGE MARYLAND
*REBUTTAL Individual responds: Processors point of View
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Marcus Smith, chad, Nicole Coover and a few others at Castle point really bilked me good. I started out wanting to lower my rate on two-existing loans, and ended up getting an even higher rate to boot, a whopping 3 months later.
When I read the stories about Castle Point, I assimilated with every complaint. For those of you who had bad credit, don't feel too bad, I had decent credit, and they robbed me to.
They sent a fly-by-night title agent to my house, who had me sign about 100 documents in less than twenty-minutes, without even leaving me a copy behind. I questioned the title agent about the rate, and he told me that it was only the APR, and not the "actual rate".
Thats only one of the items that went wrong with my loan. There is not enough space provided here for me to address all the other violations perpetrated by Castle Point Mortgage, against me. If anyone out there is preparing or are in the process of dealing with this company BEWARE!
Al
vINELAND, New Jersey
U.S.A.
This report was posted on Ripoff Report on 10/01/2005 05:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/castle-point-mortgage/elkridge-maryland-07054/castle-point-mortgage-ripoff-bait-and-switch-elridge-maryland-159146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Individual responds
Processors point of View
AUTHOR: Nichole - (U.S.A.)
SUBMITTED: Monday, December 05, 2005
I am Nicole and was the processor on this file. I am no longer with Castle Point. I remember the borrower and enjoyed working with him. He was pleasant and quick to get any of the information necessary to process the loan. I worked hours on helping track down a Home-owners company that took this borrower's money and then skipped town. I tried to help out as much as possible.
The people that used "bait and switch" on him were not processors. As a processor you are restricted from discussing terms or conditions of a loan. You are to collect paperwork and file it. The loan officer is to sell the loans and make sure the borrower is aware of what is going on with the loan. It is also the loan officer and the loan officer manager who make adjustments to loans in the best interest of the borrower.(that is why they are paid 5x more than processors) I was not the processor for the duration of this loan as it switched programs several times. I started the initial process, once the loan switched programs another processor was assigned.
Please don't lump me in the same category as Chad Jones and Marcus Smith. I did my job to the best of my ability, it wasn't my fault the sales team was incompetent as was the closing agent. I am sorry your experience was horrible, as I stated previously you were very kind and in need of help. I am no longer with Castle Point for several reasons and don't want my name linked to the company in any way shape or form.
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