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Report: #1128201

Complaint Review: cellunlocker.net - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: fredy — orlando Florida
  • Author Not Confirmed What's this?
  • Why?
  • cellunlocker.net Select State/Province USA

cellunlocker.net they lie with the refund, if the code doesn't work is not guarantee cellunlocker.net internet

*UPDATE Employee: Refund Policy

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I ordered a code to unblock my cellphone and the code didn't worked, they promise  "100% Guaranteed or your money back!" so they send you an email to fill it out to request the refund and a proof by video, but to start, the email form doesn't work you can't upload the video, so I decided to send a link showing the phone and the code and the phone says "code request unssuccsesfull" I mean what else do I have to proof??  and they says:

Thank you for your video
 
Unfortunately, the video was not accepted by our suppliers
 
this was my video
 
 

 

This report was posted on Ripoff Report on 03/04/2014 11:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cellunlockernet/select-stateprovince/cellunlockernet-they-lie-with-the-refund-if-the-code-doesnt-work-is-not-guarantee-cell-1128201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Refund Policy

AUTHOR: Cellunlocker.net - ()

POSTED: Saturday, June 14, 2014

We apologize for any inconveniences this may have caused you. Looking at your email communication with our support team, I see you had provided a video before any troubleshooting was done. Because of this, your video was not approved and we had emailed you back explaining, in detail, why it was not approved. We then attempted to troubleshoot with you to help unlock your phone but you did not respond. If our network unlock code does not work, we have multiple troubleshooting methods to help you unlock the device. If our troubleshooting fails, we well provide you with the correct video requirements to make a proper refund video for us. Please contact us directly for additional troubleshooting. Thanks.

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