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Report: #1451127

Complaint Review: Century Link - Internet - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: DMJ — TX United States
  • Century Link - Internet Phoenix, Arizona United States

Century Link - Internet CenturyLink Non-Disclosure of Disconnect Fees Despite Contract Expiration BEWARE - Phoenix Arizona

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I signed up for 1 year of internet service with Century Link.  After the contract expired, I requested the service be disconnected.  I explained that the service did not meet my needs; that it is extremely slow.  I provided details to the company which included the fact that I could not use the internet on more than one device at a time.  Upon receipt of my final bill, I noticed a charge of $18.42.  On the front of the bill, it reflected charges for "voice."  On the back of the bill, it reflected the charge as a "disconnect fee."  When I called to clarify, the first rep told me it was for "late fees."  (This was after the rep confirmed the service had been disconnected and that I did not owe a payment.)  Of course, this didn't make any sense so, I asked her again; to clarify why the fee was being charged.  I was transferred to another rep who told me it was a "disconnect fee because of the old package I had."  When I asked why I was charged a "disconnect fee" although my contract had expired, I was transferred again.  After being placed on hold for awhile, I was ultimatey told that it is a "disconnect fee" and that "everyone is charged a disconnect fee when they disconnect service."  So, I asked, "When should have the disconnect fee information been disclosed to me?"  The rep stated (and I kid you not), "We don't disclose the disconnect fees."  While in shock, I asked, "That's illegal isn't it?"  She stated that, "As long as I've been here, I've never heard anyone disclose the disconnect fee."  I wonder if any other customers have been charged this "non-disclosed disconnect fee."  The word "classaction" came to mind.  It certainly seems that this the fees are truly not disclosed or the reps are either unfamilar with such discloure requirements.  Either way ~ it's dangerous and this company will definitely rip you off.  Beware.

This report was posted on Ripoff Report on 07/10/2018 03:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/century-link-internet/phoenix-arizona-85062/century-link-internet-centurylink-non-disclosure-of-disconnect-fees-despite-contract-e-1451127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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