Century Link Charged $200. for disconecting internet that was never as fast as Advertized Internet

Had my internet changed over to 10 dsl and it wasnt 10 so i called and it got better but never 10 then it got worse again averaged like 3 to 4 or less so called at least 2 more times finally im moving so decided to cancel the teribble service (gave them bad review on survey too) then the manager said i never called them at all so he said couldnt waive the $200. fee for disconecting the terrible service.

he said i was a lier and that i never called at all and i have emails and also a survey i filled out for the tec support.   apparently my phone calls were not written down . i figured to make them sound like they have no problems