Complaint Review: Century Link - Seattle Washington
- Century Link PO Box 91155 Seattle, Washington USA
- Phone: 800 423-8994
- Web: www.centurylink.com
- Category: Internet Service Providers
Century Link Century Link plays with passed due accounts Seattle Washington
*Author of original report: 2nd time my ISP connection was cut within a week of past due date
*Consumer Comment: Laughable..
*Consumer Comment: Yes Sir...All Their Fault, Right???
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
When Century Link discovers that your payment is passed due, and the payment has arrived at their billing dept. from your bank that very day, they will cut off their ISP. Then they will tell you that you must pay the payment directly to them to restore their service. They also tell you that a 5 business day hold will be placed on your account until the payment clears their bank before they will restart your account's ISP. Ridiculous!!
Century Link will tell you that the ISP will be automatically restored when the payment clears their bank. However, you will need to call Century Link back to get them to turn on the ISP. Of course, waiting on hold for up to an hour is normal.
Furthermore, they will charge $25 to flip a switch or type a key on a computer keyboard to restore their ISP!!
When my contract is final, I will cancel their service!! If I had money to sue them, I would, also!!
This report was posted on Ripoff Report on 12/05/2016 09:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/century-link/seattle-washington-98111/century-link-century-link-plays-with-passed-due-accounts-seattle-washington-1341589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Author of original report
2nd time my ISP connection was cut within a week of past due date
AUTHOR: - ()
SUBMITTED: Wednesday, December 14, 2016
I am angry because my ISP connection was cut within a week of the past due date for the 2nd time within 2 years. Each time, the funds arrived at Century Link on the same day, according to my bank. Of course, billing cannot confirm this, or so the billing dept says. I have told Century before several times that my payments may be late, since I am a struggling student. I am a student working part-time (as a substitute teacher.) I would rather be able to pay all bills on time, but, sometimes I don't have the money to, unless I pay from a credit card, which I would rather not do, since some credit cards are nearly maxed out. Jay, Albuquerque, New Mexico
#2 Consumer Comment
Laughable..
AUTHOR: Robert - (USA)
SUBMITTED: Tuesday, December 06, 2016
You are past due on your account and want to sue them?
I really hope that you are not serious, but on the off chance you are it shows the epitome of sadness of the "Entitlement" Attitude.
The fact is that they don't need to "discover" you are past due, they have systems that keep track of this. It is also a fact that they also won't cut off your service for being only a day or two late. You were probably close to (if not over) 30 days late before they cut you off.
If it wasn't a total waste of money, I would almost offer to front the money to allow you to sue them, it would be worth the entertainment value to see the expression on your face when instead of going in thinking you are "all that" to be shot down by the judge and given a 30 minute lecture of responsibility before they toss your case out for being without merrit.
#1 Consumer Comment
Yes Sir...All Their Fault, Right???
AUTHOR: Jim - (USA)
SUBMITTED: Tuesday, December 06, 2016
Let's look at the FACTS as you, yourself have provided them. YOU are paying late; YOU are having money problems and YOU are here whining about it. Well guess what? If you are having so many money problems, perhaps you shouldn't be spending it on Internet service! Secondly, if you don't like dealing with the aftermath of paying late, maybe you should pay on time! The other FACT is you aren't ENTITLED to service you haven't paid for.
Advertisers above have met our
strict standards for business conduct.