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Report: #1333155

Complaint Review: Century Link - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Gavin — Phx Arizona USA
  • Author Confirmed What's this?
  • Why?
  • Century Link Nationwide USA

Century Link Bait and Switch -- Bait you in with discounts, cancel your order, sell the same service for more Phoenix Nationwide

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I signed up online for TV & Internet services. Called the next day to confirm my order, and was told that my order was canceled. I offered to fax or email proof of my order and they would not except it. Offered me the same services for almost twice as much. I refused and they sent me an email confirming my order for the higher price. I spent over an hour trying to get a customer service agent to cancel this nightmare. I was hung up on 3 times after being left on hold for over 15 minutes each time. Of course the agents could hardly speak English, and ACTED like they couldn't understand me. I filed a complaint with the FCC only to be givin some lame a*s excuse by Century Link which they (the FCC) felt was acceptable. 

 

PLEASE do not use this company for any reason!!! 

This report was posted on Ripoff Report on 10/14/2016 10:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/century-link/nationwide/century-link-bait-and-switch-bait-you-in-with-discounts-cancel-your-order-sell-the-s-1333155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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