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Report: #1431589

Complaint Review: Century Link - Las Vegas Nevada

  • Submitted:
  • Updated:
  • Reported By: SUSAN — Las Vegas Nevada United States
  • Author Not Confirmed What's this?
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  • Century Link Las Vegas, Nevada United States

Century Link They won't let you cancel - Las Vegas Nevada

*Author of original report: Get better support on Facebook

*General Comment: Contacts

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12/30/17  Requested Move – I asked rep if technician needed to enter home on install date?  She said no and nothing else.

1/4/18 Tech to come between 8 – 4.  At 5 Pm I called CL to confirm that tech had come, I was told yes, but nothing was working. They had me check all phone outlets but nothing worked.  I was then told that I would have to schedule another appt for a tech to come out to the house. The next available appointment was not going to be for 10 days!  I work from home, I asked the rep the first time I called to make sure that this would not happen and that I wanted to have things working the first time we set it up. CL let the ball drop again on me. I asked then to speak to a supervisor, I waited on hold for 30 minutes, then some foreigner comes on and says that there is nothing that can be done and that if I wanted CL to come out and do a full install I should have had it done the initial setup date or I was going to have to wait another 10 days!  I said CANCEL MY SERVICE NOW.  He said that he could not do that and I would have to call back.  I said I will call COX AND GET THIS DONE TOMORROW – Which is exactly what happened.

1/5/18 I called CL again the next day to cancel, NOW I am informed I have a ONE year contract..  WHEN DID THAT HAPPEN???  So, I am told I will have to pay until 02/09/18 for 2 more payments or pay an early termination of $180? I think. So, I paid 2 more payments on 1/9/18 and 2/9/18.

2/9/18  I call CL to Cancel – Now I am told that my contract ends on 2/17/18 and I will have to wait until then to cancel.  Funny thing 2/17/18 falls on a Saturday and Monday 2/19/18 was a holiday.. Go figure!

2/20/18 – I CALL CL AGAIN TO CANCEL;  I wait on hold for 15 minutes and begin conversation with rep and then get disconnected when I get to the part that I want to cancel.  I CALL AGAIN AND WAIT ANOTHER 15 MINUTES - begin conversation with another rep and then get disconnected when I thru the part that I want to cancel.  WOW, I gave my cell number both times in case we were disconnected and neither time did anyone call back.

I then go onto CL chat – I am told I can’t cancel on chat and I have to call!

I CALL A THIRD TIME - begin conversation with ANTOHER rep and I get through the to the end finally and the rep tells me that I have a credit coming on final billing statement. I thank her because she was really nice and got through everything without me losing my cool.

2/24/18 – Receive email with final bill..  NOW I OWE $70 WTF… They charged me another month after all the hassle they put me through and at full price because my account wasn’t cancelled on 2/17/18.

Century Link is a rip off company. I refuse to pay this bill. I am tired of this company bullying its customers and doing whatever they please.

This report was posted on Ripoff Report on 02/27/2018 04:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/century-link/las-vegas-nevada/century-link-they-wont-let-you-cancel-las-vegas-nevada-1431589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Get better support on Facebook

AUTHOR: SUSAN - (United States)

POSTED: Tuesday, March 20, 2018

I have had numerous issues with Century Link. Their phone customer service is absolutely the worst. BUT, their Facebook Chat window is always open and they do respond and actually HELP you.  

Scott on CL Facebook has been a very good customer service representative ever since February. Professional, quick to respond and gets you solutions! 

 

Thank you Scott for providing such great service.

 

It brings me hope that CL will someday evolve their telephone support which is why I thought they were a telelphone company FIRST!

 

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#1 General Comment

Contacts

AUTHOR: Chris - (United States)

POSTED: Tuesday, February 27, 2018

From elliott.org/company-contacts/centurylink/ Elliott

A site that advocates for you

  Executive Contacts

Primary Contact
Maxine L. Moreau
Executive Vice President, Global Operations and Shared Services
100 CenturyLink Dr.
Monroe, LA 71203
maxine.moreau@centurylink.com

Secondary Contact
G. Clay Bailey
Senior Vice President, Operational Transformation
100 CenturyLink Dr.
Monroe, LA 71203
clay.bailey@centurylink.com



100 CenturyLink Dr.
Monroe, LA 71203

Chief Executive
Glen F. Post III
100 CenturyLink Dr.
Monroe, LA 71203
glen.post@centurylink.com

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