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Report: #1355730

Complaint Review: Century Link - Washington

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  • Reported By: Charles — Pensacola Florida USA
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  • Century Link Washington USA

Century Link Stole My Money - May Have Violated Consumer Credit Act Seattle Wa and Monroe La Washington

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On November 3, 2016 I moved from Washington to Pensacola Florida.  I called Century Link to discontinue but they said they would just reduce bill until I found a house there.   I found a house there and called them on Devember 3rd to tell them that century link was not available and to discontinue the service right away.  They said to return my modem to the store in Pensacola.

I googled the store and found this

CenturyLink Solution Center
113 N Palafox St
(850) 312-5709
Open until 8:00 PM
(I just googled it now and it says open to 8PM but if you call it you won't get the store because it is closed)
 
This was the only store near me, it is  almost 18 miles from my home.  I drove there and found an abandoned facility with a fence around it.  I went to a nearby store and they said Century is not there anymore.  I called century link from the site and they said they were sorry.  They said they would (ups / fed ex) a return package out.  I waited for the package and it never came.  I called them and they now said sorry, you bought the modem, own it and do not need to return it.
 
Ar the end of December I then received a bill for approx $32 they charged it to Discover Card.  I filed a dispute with Discover because I should not have been billed anything other than 3/30 x $30 for the 3 days I had from discontinuing.  I filled the dispute because hours of trying to talk with agents did not work.
 
Instead of disputing with Discover, Century Link simply generated a new bill for $32 without any explanation.  They also send me a check for $11.oo because they said I had a credit for cancelation.  They did not cancel on the 3rd but waited to the end of the month.  They gave no weight to the all the calls trying to return a modem of which in all of them I told them to make sure the account was cancelled.  
 
CENTURY LINK you may have commited a crime by violating the Fair Credit Billing Act by rebilling me a disputed amount around the procedures of resolving with DISCOVER CARD.
 
I have made approximately 7 to 10 phone calls trying to disconnect and resolve this entire situation.  They switch you around from agent to agent all of which have Zero authority to make any adjustments.
 
This bring you to the point of do you want to deal with a collection agent or simply pay the bill.  They force you into this without any discussion or any consideration that you were a loyal custormer for over 2 years and always paid on time.
 
As far as I am concerned they stole the following from me:
 
$32 plus $3 Service Processing = $35 less the $11 check sent me  or $24.  I had to pay it of face dealing with a collection agencey and have my credit trashed.
 
The final agent in a string of disatisfaction was Agent Jan - Emp Number 1208529.  I paid her over the phone, and like the others she was powerless to act on Century Links Behalf.
 
Although Century Link Internet Service is OUTSTANDING, they have the worst customer service and billing I have ever dealt with.  The VP in charge of this needs to be FIRED and sent packing.
 
The bottom line, they stole $24 from me that they did not earn not to mention the car miles and time in which they sent me on a wild goose chase.
 

 

 

This report was posted on Ripoff Report on 02/13/2017 09:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/century-link/washington/century-link-stole-my-money-may-have-violated-consumer-credit-act-seattle-wa-and-monro-1355730. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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