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Report: #294956

Complaint Review: Charter One Bank - Providence Rhode Island

  • Submitted:
  • Updated:
  • Reported By: Perrysburg Ohio
  • Author Confirmed What's this?
  • Why?
  • Charter One Bank charterone.com Providence, Rhode Island U.S.A.
  • Phone: 877-242-7837
  • Web:
  • Category: Banks

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Charter Ones new policy is to hold authorizations for up to 10 days from your debit. I have just spoke to a supervisor at charter one and he stated that if the purchase you make were to go through you would be overdraft.

I asked him what happens if it does not, basically I was told I am SOL.

Here is the deal. If you have $80 in your account and go to a video store, that video store will authorize your card for $75. Knowing that they will not charge you you go ahead and buy a few things. Now, Charter One holds that money for 10 days. If anything comes through you are charged overdraft fees, although you have never dropped below 0.

Today I was charged $175 in fees for these reasons, I plan to contact a Class action attorney. This is insanity at its best. Feel free to contact me a (((ROR REDACTED))) if you wish for me to pass on your same issue.

Jon
Perrysburg, Ohio
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 12/27/2007 04:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter-one-bank/providence-rhode-island-02940/charter-one-bank-charging-fees-for-no-overdrafts-providence-rhode-island-294956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
10Consumer
0Employee/Owner

#10 Consumer Comment

Somehow...

AUTHOR: Striderq - (U.S.A.)

POSTED: Saturday, February 09, 2008

this doesn't sound right. The bank have as a courtesy refunded some/all of the fees. But you're trying to say the bank gave you extra money on top of the fees??? Yeah, sure.

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#9 Author of original report

As I originally suspected, I was correct.

AUTHOR: Educationrebates - (U.S.A.)

POSTED: Friday, February 08, 2008

Today I received a $480 credit from charter one bank. A $200 premium on the fees they charged me. While they chalked it up a a courtesy because I am a honorable customer, I chalk it up to the fact they had no leg to stand on when I filed my civil suit. I suggest the rest of you do the same.

Do not listen to these people that are stating it is your fault because a gas station authorizes $100 when you only buy $20 in gas. They have either got no clue to what you are saying or they just like to get a rise out of you. Fight back. It only takes $25 to sue in small claims, and these big banks won't even send out an attorney.

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#8 Consumer Comment

The reason is...

AUTHOR: Striderq - (U.S.A.)

POSTED: Sunday, December 30, 2007

When you swipe your card at the merchant and the bank approves it, this creates the hold. The item does not post until the merchant runs his batch on those card transactions. This might be daily, every other day or weekly. It's up to the merchant. So therefore the merchant is the one that controls when the item posts from your account, not the bank. However, once the card has been swiped you have to deduct the transaction from your register and then not spend that money on other items while waiting for the item to post.

My previous post was in answer to your comment "Now, if people can sit there and justify that they get to hold my funds from Friday until Tuesday, and I am just to wait to spend my paycheck until then, that seems to be a bit insane to me." It may seem insane, but so does spending money that is not in your account and causing yourself overdraft fees.

And as long as "fuel purchase, dinner on saturday and 3 automatic withdrawls" all totalled under the $70 available, then no you did not overspend your account. but if they added up to more than $70, yes you did overspend your account.

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#7 Author of original report

Last post makes no sense

AUTHOR: Educationrebates - (U.S.A.)

POSTED: Saturday, December 29, 2007

Now, some of the replies are showing a pure lack of inteligence. They last statement stated that duh, it take one business day to process the transaction.

I then ask why it does not take a business day to process a charge. Hmmm, it seems a few of you constructive comments lack reasonable intelligence. I guess I can't expect much from people that spend the day commenting on these reports. What a life.

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#6 Consumer Comment

Well... duh...

AUTHOR: Striderq - (U.S.A.)

POSTED: Saturday, December 29, 2007

Checks don't post until midnight. Checks deposited after cutoff post at midnight next business day. Checks deposited Friday after cutoff post Monday midnight, pay anything coming through Monday, visable & available for use Tuesday. Not too hard to understand.

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#5 Consumer Comment

Well... duh...

AUTHOR: Striderq - (U.S.A.)

POSTED: Saturday, December 29, 2007

Checks don't post until midnight. Checks deposited after cutoff post at midnight next business day. Checks deposited Friday after cutoff post Monday midnight, pay anything coming through Monday, visable & available for use Tuesday. Not too hard to understand.

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#4 Consumer Comment

Well... duh...

AUTHOR: Striderq - (U.S.A.)

POSTED: Saturday, December 29, 2007

Checks don't post until midnight. Checks deposited after cutoff post at midnight next business day. Checks deposited Friday after cutoff post Monday midnight, pay anything coming through Monday, visable & available for use Tuesday. Not too hard to understand.

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#3 Author of original report

Just talked to the bank and a class action attorney

AUTHOR: Educationrebates - (U.S.A.)

POSTED: Friday, December 28, 2007

I just spoke to the supervisor at Charter Onem Just to let them guy know that rebutted my original comment, at no time have I ever spent money that was not in my account. I was attempting to make an example above.

Here is what Happened to me.

I deposited my check after the dead time on Friday, She told me that the funds become available after 1 business day, which is Monday. Therefore making my money available on Tuesday. Even though my account had $1131 in it, only $70 was available, so, my fuel purchase, dinner on saturday and 3 automatic withdrawls that were place on Friday night were all charged an overdraft fee.

Now, I just want to remind you that this rule change happened on November 13th and e-statement customers were informed on December 27th that they will be assessing fees for this issue.

Now, if people can sit there and justify that they get to hold my funds from Friday until Tuesday, and I am just to wait to spend my paycheck until then, that seems to be a bit insane to me.

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#2 Consumer Comment

You Have No Case Unfortunately

AUTHOR: Jim - (U.S.A.)

POSTED: Thursday, December 27, 2007

This one is on you. If you keep a written register, the problem you just got nailed on would never have occurred. A check register would record the amount as disbursed, not held and not available and you would know whether you overdrafted your acocunt. If you keep a check register, it would be irrelevant how long a transaction is held because your checkbook already shows the transaction as disbursed from the account. You can't depend on an online balance to give you the correct information about your account - that is why you have a check register. The only reason to look online for your account is to check on (1) any bank fees to record, or (2) fraudulent transactions.

Your bank is not the problem. The debit card you have is the problem. If you get rid of that thing and keep a register of your transactions, you will save so much money and the bank will never get an OD fee unless you go out of your way to incur the fee. Best of luck to you.

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#1 Consumer Comment

Fascinating.

AUTHOR: Bart - (U.S.A.)

POSTED: Thursday, December 27, 2007

All that after you KNEW the money was not there. Sue away baby. Keep us posted.

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