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Report: #273941

Complaint Review: Charter - Fort Worth Texas

  • Submitted:
  • Updated:
  • Reported By: Fort Worth Texas
  • Charter 12405 Powerscourt Drive Saint Louis, Missouri 63131 Fort Worth, Texas U.S.A.
  • Phone: 314-965-0555
  • Web:
  • Category: Internet

Charter does not do what they say Fort Worth Texas

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I had Charter Cable installed, and was charged $100.00 for install and the first months billing, it looked terrible, I called and they got it working, two days later it looked terrible again, I called and was told it would cost me $38.00 for them to come out, I did not need anyone to come out it was the same problem as the first day a box down the road, the person I talked with was extremely rude, so I got POed and told them to cancel, and they sent someone out that day and he cut the wire, this was fine, I had already called Directtv and they were going to install the next day, so I had Charter for a total of 3 days, and two of them you could not see the picture because of the snow, a little later I received a statement saying I had $49.00 credit, so I called and was told they do not do refunds, so I ask if the credit could be transferred to a friends account, then they decided to do a refund, I was told be email to contact Live Chat on the charter we page Live Chat tols me they couls not help me so I copied and pasted what the email said, and Live Chat changed there mind and filled out the forms, for a refund, at that time I was told I would received the refund check in 6 weeks, well it has been a few months and no redund check, I emailed billing asking when I would get the check and was told to call the local office, well the hell with it Charter is passing the buck again wanting to get the ex-customer to do everything they should be doing, I think that no one at Charter knows what is going on, so I am posting here and have already called the local Chamber, I really do not expect a refund from Charter as promised, I am also thinking about sending a complaint to the local TV news.

Cody goodnight
Fort Worth, Texas
U.S.A.

This report was posted on Ripoff Report on 09/11/2007 01:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/charter/fort-worth-texas-76108/charter-does-not-do-what-they-say-fort-worth-texas-273941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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