Complaint Review: Chase Bank
Chase Bank Chase - We're Listening for Credit Card Nationwide
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They say they are listening, but in reality the left hand does not know what the right hand is doing. I ordered educational materials online and after loooing at what was included for the $58, I notified the vendor to canel my subscription and to process a refund as he advertised he would do. I called Chase customer service to cancel the charge since the phone number for the vendor went directly to voice mail and I had no response from my email. Chase then proceeds to turn me over to their dispute department who cancels my card and issues a new one and I am told not to worry about the $58 it is off my account. Then I get a an email from the vendor stating that he never got an email because hsi system bounces al of them into the trash and I need to fill out a service ticket first and also remove my hold with Chase and then he would gladly issue a credit. I called Chase Customer Service and was told they wopuld handle it with the vendor andsince I had a new credit card not to worry. 4 weeks later I get a call from Chase Disputes in India telling me the vendor submitted the email to me about filling out a support ticket as proof he tried to settle and I was not in compliance. Then the person proceeded to ry and lecture me on Chase proceedures and my obligations to pay, etc. I asked to speak to her supervisor and after awhile on hold was told that no supervisor was available and one woudl call back in 24 - 48 hours, when it was convenient to THEM. I then asked to be connected to the U.S. team supervisor. All he could say, "Sorry for the inconvenience, we will definitly work on this for you. Here is the not so REASSURING response:
This report was posted on Ripoff Report on 02/23/2017 07:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-bank/nationwide/chase-bank-chase-were-listening-for-credit-card-nationwide-1357820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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