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Report: #1515655

Complaint Review: Chase Bank -

  • Submitted:
  • Updated:
  • Reported By: Harding — Chandler United States
  • Author Confirmed What's this?
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  • Chase Bank United States

Chase Bank Chase failed to process final payment & levied late fee

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My car loan was sold to Chase Bank about 3 years ago at which point I set up an appropriate Auto Payment with bank. This worked until the final payment was due 2 years later when about 2 weeks after the due date I get a text directing me to look for a message by logging into their website. On so doing I saw that the final payment was showing past due! 

I called the 800# and was on hold for 25 minutes only to be told I had to call a different number. On doing that I got through ok and questioned why they had not taken the final payment in usual way. Was told that a final payment had to be made manually and to go onto their website and pay by card or bank transfer.

When I complained that I had never been informed of that in advance and was issued a late charge, there was silence and then a recording telling me to continue holding for next rep. I held for 10 minutes and gave up. I went to the websiter and made a bank transfer for the amount listed  which included the late fee as I did not want a late payment on my credit report. 

I am writing in to corporate office as I cannot find an email address other than "no reply". 

This report was posted on Ripoff Report on 01/30/2022 05:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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