Complaint Review: Chase Manhattan Mortgage - Columbus Ohio
- Chase Manhattan Mortgage 3415 Vision Drive Columbus, Ohio U.S.A.
- Phone: 800-848-9380
- Category: Mortgage Companies
Chase Manhattan Mortgage Poor customer service, misapplication of payments etc. Columbus Ohio
*Consumer Comment: Chase Manhattan plays with numbers that will cost you more money on your morgage
*Author of original report: The saga continues
*UPDATE Employee: Bad Customer Service
I called to clear it up and was told it was their own mistake. I received another letter some months later saying I was another payment behind.
I called to straighten this out and they argued with me and were very rude. This problem has been ongoing for over three years and each time I called, I would get a different story from Chase.
Now they contend that I am 4 payments behind and have threatened forclosure. Every time I have called, they are VERY rude to me and it's always a different story. They would never let me speak to a supervisor or anyone except customer service.
I contacted the BBB of Ohio who told me that Chase has an unfavorable rating with them for things as described. Chase has also miscalculated my escrow which jumped my payment up an extra $160.00 a month. I will be suing the company.
I was going to refinance at a low interest rate but Chase has also affected my credit and no one will lend to me. I am going to have to end up suing them but in the mean time because I can't refinance at a lower rate, I am falling behind on bills.
This report was posted on Ripoff Report on 07/22/2004 09:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-manhattan-mortgage/columbus-ohio-43219-6009/chase-manhattan-mortgage-poor-customer-service-misapplication-of-payments-etc-columbus-o-100162. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.