Cheap Pool Products Everything Internet Fraud LA, California

Dear JAH:

First of all let me start by a sincere apology from our company for what happened to your credit card and for the delay in responding to this complaint. Last time we had a complaint on RipOffReport was on 10/16/2004 -- over 6 years ago, when we started our business. We've been taking care of our customers so well since then that we've had no complaints until now. Because of that we had stopped checking our RipOffReports account for any complaints.

Great Customer Services is our number one goal.

Unfortunately, in your case and a few of our other customers, we did have a security breach on one of our servers that exposed the credit card information of some of our customers to a hacker who had hacked our server from an international IP address (202.152.243.29). He/she managed to obtain 20 of our customer's credit card information and was placing fraudulent orders and shipping them to various addresses in the U.S.

Over the past 6 weeks, we have spent over $10,000 to upgrade our security infrastructure and have now put in place a state-of-the-art fraud detection and prevention system with 128 bit encryption of all of our customers' information.

The reason you could not find your pool filter with the manufacturer, is because we orders these filters from our distributors, not the manufacturer. Our records indicate that since you became aware of the fraudulent charges on your credit card, you called in and canceled your order, right before it was scheduled to be shipped.

We do not go by different names. Our company's name is Everything Internet, our website is called cheappoolproducts.com and Baystate is one of our distributors in Massachusetts from whom we had sourced your order.

I realize that your order with us has caused some major inconveniences. Therefore, we would like to offer you a one-time $100 credit towards any future purchases from our website. If you would like to take advantage of this offer, please call our customer support line and provide them your full name and order number to receive the credit.

Regards,

Ryan Rauschenbach
President
Everything Internet, LLC.
CheapPoolProducts.com