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Report: #1077617

Complaint Review: cheap tickets - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Pissedoff — port st lucie Florida
  • Author Not Confirmed What's this?
  • Why?
  • cheap tickets Select State/Province USA

cheap tickets Allianz Travel Insurance insurance scam and poor customer service give you the run around cheaptickets Internet

*Author of original report: yea wont do any good so wont waste any more time

*UPDATE Employee: Allianz, HelpTeam

*UPDATE Employee: CheapTickets CR

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bought airline tickets and a renal car package from cheaptickets. never purchase insurance but for some reason did this time thru the site with a sister company allianz travel insurance. Well low and behold something came up dental emergency and i needed to place a claim. to my surprise the insurance is a scam owned by cheap tickets they make you jump thru hoops and transfer you from person to person and tell you they need all these documents to be faxed or sent in to start claim. well there alternative motive is to deter you from doing so by making it so dificult to make a claim. well they got me for 45.00 in insurance and a 460 ticket that i will not use. I generally fly about 3 times a month and use cheaptickets a couple times a month always a little hassle but nothing to this extreme. well it will be there loss cause i will take my buisness right to the airline from now on in most cases you can buy the tickets cheaper right thru the air line any ways. before using cheap tickets or other similar services check with the airline directly this way you can atleast get better service and not get the run around from some one that does not even speak english when you call them. 

frustrated in Florida 

This report was posted on Ripoff Report on 08/20/2013 09:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cheap-tickets/select-stateprovince/cheap-tickets-allianz-travel-insurance-insurance-scam-and-poor-customer-service-give-you-1077617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Author of original report

yea wont do any good so wont waste any more time

AUTHOR: Pissedoff - ()

POSTED: Wednesday, August 21, 2013

spent hours on the phone yesterday with no help but pushed from one person to another after finnally getting thru cause your system was down most of the evening i have decided to cut my losses and will never use cheap tickets or orbits ever again now that i know you are affiliated not worth the waste of time already wasted 3plus hours of my life that i will never get back

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#2 UPDATE Employee

Allianz, HelpTeam

AUTHOR: Sarah - ()

POSTED: Wednesday, August 21, 2013

Hello, my name is Sarah and I'm from Allianz's Help Team.  I am very sorry to hear about the lack of customer service you have experienced and yoru frustration with our process.  If I can be of any assistance you can email me at Help.Team@allianzassistance.com or call our Customer Service line at 1-800-284-8300.

 

Sincerely,
Sarah,HelpTeam

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#1 UPDATE Employee

CheapTickets CR

AUTHOR: Custrelsgal - ()

POSTED: Wednesday, August 21, 2013

Hello,

My name is Beth, and I am a part of the CheapTickets Customer Relations Team. We are sorry to hear of you disappointing experience. Please email us details of your experience at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Beth Cox

CheapTickets Customer Relations

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