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Report: #1267844

Complaint Review: Cheapoair - Internet

  • Submitted:
  • Updated:
  • Reported By: Nate — DENVER Colorado USA
  • Author Confirmed What's this?
  • Why?
  • Cheapoair Internet USA

Cheapoair Fareportal Inc.Travelong, Inc Bait and Switch New York, New York Internet

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Booked a ticket on Thursday, Nov. 12, 2015, for the following day, Friday the 13th. I selected a one way ticket for today, Friday. After submitting, the site stated it would send me a confirmation for travel in the email. 30 minutes later, I got an email from Cheapoair for confirmation, but the date for travel was now for Sunday, November 15, 2015. This is not the date I agreed to and submit for payment. Called back right away, and placed on hold for 30 minutes, with no contact, from customer service rep., this is called "terminal hold" and makes the caller have to hang up, because there will be no more contact from the customer service rep. Called back and spoke to another rep., and stated that this is not my mistake, and if Cheapoair can not find a flight for the next day, I would need a refund, for their mistake, they made. I was then told that to cancel my $151 ticket, there would be a $400 service and processing fee, to cancel. WHAT??

This report was posted on Ripoff Report on 11/13/2015 04:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cheapoair/internet/cheapoair-fareportal-inctravelong-inc-bait-and-switch-new-york-new-york-internet-1267844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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