CHEAPOAIR or TRAVELONG RIP OFF, EXTREME CHANGE AND CANCELLATION FEES MARKHAM Internet, ONTAR

Hello,

To whom this may concern;

I am writing to you I'm regards to the booking number mentioned above.

My wife and I are travelling on March 9th from Toronto to Lahore with a stop over in Dubai on Emirates airline. During our return flight, we have a lay over in New York. (Lahore to Dubai to New York to Toronto)

Through speaking with a few of my colleagues they recommended that I check to see if I need a some sort of a visa during my lay over. Through my research I came to find out that a Transit visa is required for Canadian Permanent Residents (which I am) travelling through the United States and this visa could take up to 4 to 8 weeks to obtain. The challenge that I am having is that I am travelling in less than 4 weeks and it's impossible for me to get this visa.

Upon finding out, I phoned cheapoair and the representative nor the supervisor were very helpful, other than telling me that Emirates charges a $200 fee to change the booking plus the difference in ticket prices, they directed me to be in touch with Emirates and see if they can do anything. So then I phone Emirates and exactly what I expected, they couldn't help me because the ticket wasn't booked through them and was issued by cheapoair.

I`m emailing you to seek assistance. Had I known about a lay over visa, etc. I would have booked a different flight which was $50.00 extra at the time I was booking that would return me to Toronto. I am not in a financial situation to pay over $600 to change a flight for which I already paid $2,849. 

Again, I would like to re-iterate, this is not something that I did intentionally. The thought did not even cross my mind regarding a "Lay over visa" where I was not going to leave the airport in United States. It just simply did not cross my mind. In my head, I`m thinking we are just going to switch planes from Emirates to Air Canada ... and that`s it ... Had i known all this earlier, I would have selected a flight coming directly to Toronto.

It is my humble request for you to please review this matter and provide some assistance in helping me sort this out.

I look forward to hearing from you.

Thank you