Report: #1175368

Complaint Review: Cherry Hill Kia - Cherry Hill New Jersey

  • Submitted:
  • Updated:
  • Reported By: Marjorie Spaulding — New Jersey
  • Cherry Hill Kia
    1803 W MArlton Pike
    Cherry Hill, New Jersey

Cherry Hill Kia Cherry Hill Triplex Poor Customer Service Cherry Hill New Jersey

*UPDATE Employee: Cherry Hill Triplex Response

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The people at Cherry Hill Triplex show the worst customer service I have ever experienced.  It took me almost a week to finalize the purchase of my car.  For 2 days in a row we sat for 3 hours waiting for paperwork to finalized.  After 2 hiurs on the second night the paperwork srill was not done.  Finally when it was almost time for the dealership to close, a finance, not even our salesman asked what we were waiting for.  When we told him we were waiting to sign paperwork, he said let me go check on it.  Then when he came back he told us the paperwork was not done.  He asked us to come back again.

When we returned on Saturday, not only did we have to wait for yet another hour, but the final paperwork was over $100 more per month for the monthly payment than what we agreed on previously.  When we asked if we could refuse, we were told yes, but then it go as a repo on our credit because we alreadt drove the car off the lot.

As soon as we got home, we realized that the auxilary cord for the iphone was not in the glove compartment, we called, told them it was not there, and we were told, It was checked off on the sheet, it must have been there.

Next, the next day I realized that there was no antenna on the car, so I immediately called, and told the salesman, and he said "Someone must have stolen it."  I said no one stole it it was never there.

As we all know, Kia gives you your first oil change for free.  I went there and got my first oil change with no proble.  I was also given a "second" oil change for free, because of all of the aggrevation I had during the purchase.  When it came time for my second oil change, I called the service department.  I was instructed that I needed to call the sales manager, to have him put in the request for the oil change so I could get it for free.  I called and left a message for the Sales Manager, and surprise...No One called back.  So that free oil change i was supposed to get for the aggrevation,turned out to be more aggrevation.

Fast Forward one year later.  I went to get my oil changed, and the service station was going to rotate my tires, and they couldn't becuase there was no wheel lock key.  I didnt even know I had wheel locks....When I called the dealership, I was told it was in the glove compartment.  No It wasn't.  So they told me to waste some more of my time, and bring it to them so they could replace them and give me they key.

After awhile, the excuses, and the bring it back and we will take care of it and give you a free oil chnage, just isn't enough.  These guys really need to get their acct together.  Before anyone buys a car car from this dealershio, you should heed the warnings and complaints from other consumers.  They have horrible customer service, not to mention the fact that they do not return phone calls.  Find another dealer. 



This report was posted on Ripoff Report on 09/08/2014 04:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Cherry Hill Triplex Response

AUTHOR: Cherry Hill Triplex - ()

Dear Ms. Spaulding,

Thank you for bringing this to my attention. Please contact me when you have a moment.

Best Regards,
Bryan Lasater
Customer Relations Manager

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