CI Host Takes money in advance but does not deliver services. Ignores complaints. Bedford Texas

Our company entered into a dedicated machine contract with CI Host on September 30, 2004. The salespersons name was Kevin Crandall. We paid CI Host on October 1, 2004 in the amount of $4000.00.

However, problems began immediately. The server was not set up by October 8 as guaranteed. Despite inquiries by our technical staff, login never was allowed by CI Host. The staff at CI Host did not give us our copy of Red Hat. Additional tapes were not provided. And backups were not provided. By October 15th, Our staff had recorded that the server was crashing on a regular basis. In short, the original server set up time was to have been 48 hours. Yet, after 19 days, we still did not have functioning server access.

According to page 7 of the contract document signed by CI Host all of CI Hosts web hosting plans are backed by a 30 day money back guarantee . . . [the client] will be given a full refund of the contract amount excluding setup fees, domain registration fees, add on upgrade fees and overages. Our company canceled the contract on October 19, 2004, due to non-performance by CI Host. Cancellation was done by email, online and per fax, as required by CI Host well within the 30 day deadline.

This is a very straightforward case of non-performance on a contract by CI Host. We requested a refund in ou

Numerous letters and email have been sent to CI Host including directly to its president, Chris Faulkner who appears to be a crook.

Our company is over 14 years old and we have worked with many other hosting companies such as Rackspace who have been honest in their dealings. CI Host will rip you off.

Jennifer
Santa Fe, New Mexico
U.S.A.