Complaint Review: Citifinancial Auto - Columbus Ohio
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- Author Confirmed
- Citifinancial Auto www.citifinancialauto.com Columbus, Ohio U.S.A.
- Phone: 866-517-9457
- Web:
- Category: Car Financing
Citifinancial Auto repossed a vehicle in which the loan was CURRENT, from a repair shop, that reported it abandoned. The vehicle was there for twelve days. Columbus Ohio
*Consumer Suggestion: This is not Citi that caused you the problem...
*Consumer Suggestion: This is not Citi that caused you the problem...
*Consumer Suggestion: This is not Citi that caused you the problem...
*Consumer Comment: Pass the Buck
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I recently discovered the horrors of Citifinancial Auto for myself, when they stole my car from a repair shop. My payment was current, and the car was there for only twelve days.
The auto repair shop, (Northside Transmission Service, Porter, Texas) had reported the car abandoned for 33 days, and it was moved to another location. The repairs were made and also paid in full. I have the towing companies receipt when the vehicle was towed to the repair shop and the receipt for the repairs.
When I made arrangements to pick up the car, which was also within the twelve day period, I was told that the car was no longer at the shop, and instructed to contact Citifinancial Auto.
I immediately contacted Citifinancial Auto, (and tape recorded the call) and was told I needed to pay for the repairs? I told them that I had, and would send the receipt. They said they needed immediate payment of 4,100.00 plus a reposseion fee.
I asked what the 4,100.00 was for, and was told that was the amount that they had paid the repair shop. I told them that I had already paid for the repairs and they in no way totalled that amount.
It was suggested that I spek to "a supervisor", and left several messages on the so called supervisors voice mail, and was never called back.
I tried unsuccessfully to contact their so called lagal department.
I received a letter from Citifinancial Auto within 30 days of this disaster and was informed that they sold the vehicle, at a very reduced price and wanted me to pay the balance on the loan, plus 5,000.00 in legal fees?
Anyone out there have any suggestions? I have had absolutely no cooperation in talking with them, and feel like the Northpark Transmission Service and Citifinacial Auto are doing something illegal.
I am simply amazed.
Amazed
Huffman, Texas
U.S.A.
This report was posted on Ripoff Report on 07/10/2009 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/citifinancial-auto/columbus-ohio-43218/citifinancial-auto-repossed-a-vehicle-in-which-the-loan-was-current-from-a-repair-shop-t-468347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Pass the Buck
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Thursday, September 24, 2009
Passing the Buck is the easiest thing in the world for a company to do...gets rid of the problem for them immediately..
#3 Consumer Suggestion
This is not Citi that caused you the problem...
AUTHOR: Aaron - (U.S.A.)
SUBMITTED: Tuesday, July 28, 2009
I would double check your facts. Citi never said you were behind on payments, only that you needed to pay for the auto repairs plus a repo fee. This sounds like the Repair Shop pulled a fast one, not Citi. If you have paid the bill and Citi can also prove they paid the money to the company then you might need to take a different approach to the matter. It is to bad that the car has been sold, but it sounds like the auto shop called Citi to come get the car because you abandoned it. (Not saying you did abandon) Also the repair shop requested payment from Citi for the repairs done on the vehicle. Then also billed and collected from you. If everything you say is true then the shop is the one who needs to be looked into here not Citi.
#2 Consumer Suggestion
This is not Citi that caused you the problem...
AUTHOR: Aaron - (U.S.A.)
SUBMITTED: Tuesday, July 28, 2009
I would double check your facts. Citi never said you were behind on payments, only that you needed to pay for the auto repairs plus a repo fee. This sounds like the Repair Shop pulled a fast one, not Citi. If you have paid the bill and Citi can also prove they paid the money to the company then you might need to take a different approach to the matter. It is to bad that the car has been sold, but it sounds like the auto shop called Citi to come get the car because you abandoned it. (Not saying you did abandon) Also the repair shop requested payment from Citi for the repairs done on the vehicle. Then also billed and collected from you. If everything you say is true then the shop is the one who needs to be looked into here not Citi.
#1 Consumer Suggestion
This is not Citi that caused you the problem...
AUTHOR: Aaron - (U.S.A.)
SUBMITTED: Tuesday, July 28, 2009
I would double check your facts. Citi never said you were behind on payments, only that you needed to pay for the auto repairs plus a repo fee. This sounds like the Repair Shop pulled a fast one, not Citi. If you have paid the bill and Citi can also prove they paid the money to the company then you might need to take a different approach to the matter. It is to bad that the car has been sold, but it sounds like the auto shop called Citi to come get the car because you abandoned it. (Not saying you did abandon) Also the repair shop requested payment from Citi for the repairs done on the vehicle. Then also billed and collected from you. If everything you say is true then the shop is the one who needs to be looked into here not Citi.
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