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Report: #1517327

Complaint Review: Classmates -

  • Submitted:
  • Updated:
  • Reported By: Bruce — Las Vegas NV United States
  • Author Not Confirmed What's this?
  • Why?

Classmates.com Won't refund $96 for subscription and not notified in advance billing due. Don't know physical address

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Two years ago I purchased a subscription to classmates.com to re-connect with my high shool from which I graduated in 1962. I enjoyed catching up with a few people but did not use the service over the past year in 2021. 

Before I could cancel my subscription I received a notification from my credit card company that A $96 charge from classmates.com was pending--the payment had not yet been posted. I at once notified classmates.com via e-mail that I wanted to cancel my subscription for the next 2 years immediately, which was on March 25, 2022. 

I then followed classmates on-line procedure for canceling my account which I found very confusing, so I sent another e-mail repeating my request for cacelling my prescription and requesting that the $96 be refunded.   

I was notified by classmates that both of my messages had been received, but nothing happened.  So today, March 31, I called classmates and was told that when I signed up for the subscription I agreed to allow automatic deductions from my account for subsequent subscriptions. I said I understood this policy, but expected to receive  prior notice that my subscription was about to renew.

I never received any such notice before seeing the pending deduction  on my credit card account--I monitor all such accounts closely--but the phone representative told me classmates sends out notices of pending billing 30 days in advance.  I am certain no such message was ever sent. I also asked her whether such notices were ever sent via "snailmail" and she said classmates was totally on-line and never used the US mails. 

So there you have it. The pending $96 was subsequently deducted from my credit card and I was told no refund would be forthcoming--although my account was now cancelled as per my call.  That is not good enough. I think this policy is a deliberate rip-off and the only fair result would be the refund of the $96.

Thank you

This report was posted on Ripoff Report on 03/31/2022 04:10 PM and is a permanent record located here: https://www.ripoffreport.com/report/classmatesdotcom/dont-know-physical-address-1517327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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