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Report: #879786

Complaint Review: Clearwire - Burlington North Carolina

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  • Reported By: Bridgett — Graham North Carolina United States of America
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  • Clearwire Huffman Mill Rd Burlington NC Burlington, North Carolina United States of America

Clearwire Matthew at Clearwire in Burlington ,Burlington, North Carolina

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I went to Clearwire and dealt with the manager, Matthew. He told me if I had any problems to call him. After I got home I needed help so I called him.  His response was he would call me back in 10 min.  After waiting 30 min I called him back and was put through to voicemail, which was full.  I got a 3rd party involved who helped me with my problem, never hearing from the "manager".  When service was set up I was quoted $34.99 + tax and he needed my credit card to set account up. Was assured my card would not be billed after this initial setup.  The service was very slow and I kept getting kicked out, but figured for the price it would be fine. 

I waited for a bill and didn't receive one but at the first of the month my account was billed. No warning, no bill, and no e-mail.  I called clearwire and spent 2 hours on the phone. I was finally told that I would have to wait 3 days to find out if they would refund my account. After waiting the 3 days and the money still not credited I called back and was told my request was denied. I was not allowed to speak to said department.  My credit card was still active on the account even after being dissatisfied with the company 3 days previously and telling them I did not want the service.  I was then transferred and left on hold for 7 minutes.  My call was then picked up and answered and hung up on. 

This company seemed shady from the beginning and now I wish I would have followed my gut.  The "manager" Matthew seemed dirty and lazy from the beginning and never even got up from his chair.  I paid $170 for the initial setup and now it is costing me another $150 for overdraft fees and the $49.99 that they refuse to credit.  I am very dissatisfied with this company and feel I have been ripped off.  Do not get Clearwire unless you have money laying around that you would like to throw out the window. 

This report was posted on Ripoff Report on 05/08/2012 01:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/clearwire/burlington-north-carolina-27215/clearwire-matthew-at-clearwire-in-burlington-burlington-north-carolina-879786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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