Colonial Penn Life delays,nonresponsive call center, meaningless condolences Philadelphia Pennsylvania

I am waiting for the check following my Mother's death.   The first time I called, they said they had all of the required documents – everything was in order, and it would take 3 weeks.  I called in three weeks - and they said it takes 6 weeks.  I have a feeling I am NEVER going to see a check.  They were rude and condescending on the phone.   They market to vulnerable senior citizens and tell them that they would "help take care of their loved ones after they pass".  LIES!  All they care about is collecting monthly premiums for "units of coverage".  If they can - they scare people into buying another policy.  My Mom had two policies with a combined $3000 death benefit.  Not worth the money she paid - or the stamps used to send the checks.