Colorado River Adventures Insulting unprofessional staff -fraudulent Julien, California

The staff and management at Colorado River Adventures are responding to this complaint in an in general manner because we have not been contacted personally so that we are privy to the details of the complaint. We do appreciate the opportunity to have dialogue in order that we might address and correct all complaints.

We invite vacation minded people to fill out questionnaires at business like Camping World. Thousands of these are received. We then, hand select the families whose likes, interests and household locations suit our camping style the best. We call these people and invite them to spend some free time with us and attend a sales presentation of our membership. Besides the free camping we do offer gifts as an added incentive.

For varied reasons some people choose to attend a day visit to one of our parks. They attend the same type of presentation as our guests who camp with us. The times for these presentations are scheduled according to the number of representatives available. If a guest is late and cannot be accommodated they should be invited to reschedule. Understanding that there are extenuating circumstances our staff should not be rude. Also understanding that these same circumstances could cause tensions to rise our staff again should do everything possible to diffuse any problems, not escalate them.

Since we pride ourselves in being a system of Family Parks we cannot allow profanity, in the parks and also not in a salesroom full of prospective buyers. I am sure you understand. If the situation was mishandled we apologize. We have over 15,000 active and happy members. We welcome the opportunity to address and resolve all issues that are reported to us. Please feel free to contact us if you have further concerns. The business office number is (760) 663-4941