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Report: #1254783

Complaint Review: Comcast Cable - Internet

  • Submitted:
  • Updated:
  • Reported By: Crf/Laf — Independence Missouri USA
  • Author Confirmed What's this?
  • Why?
  • Comcast Cable Internet USA

Comcast Cable Offered a $20 credit for 21 days of missing services!!!!! Internet

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 I have been a Comcast customer for 5+ years, spending an average of $260 per month. Recently I switched to the Xfinity platform service. When switching services, the service would not work at my location. Comcast said they would send out a tech to correct the issue. 2 weeks later a tech came. He couldn't figure out why we couldn't receive our internet, cable or phone service. 4 hours later the tech realizes we were sent out cable receivers that are not in use yet! That's okay, we are now up and running. Fast forward about 2 weeks. No phone, Internet or cable AGAIN. I call Comcast and they said they will send out a tech. 5 days later a tech comes, takes 2 minutes and corrects the issue I then email Comcast because I have not had any services for a total of 21 days through no fault of my own, and would like a credit for those 21 days. After emailing and then calling and speaking with 3 different people I am offered only a $20 credit or 4 free pay per view movie passes!! Are you kidding me? That 21 days amounts to $154! I have been a loyal customer for over 5 years and this is how you treat me? I'm done. That is totally ridiculous. What makes you think you can get away with that? If I have no service for those 21 days, I should not have to pay for those days.

This report was posted on Ripoff Report on 09/14/2015 10:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast-cable/internet/comcast-cable-offered-a-20-credit-for-21-days-of-missing-services-internet-1254783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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