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Report: #128394

Complaint Review: Compaq - HP - Palo Alto California

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  • Reported By: — Selma Alabama
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  • Compaq - HP 3000 Hanover Street Palo Alto, California U.S.A.

Compaq/HP ripoff! False Advertising on Warrantee! Palo Alto California

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I just purchased a Compaq/Hp Presario 3000 Laptop 4 months ago. I have had a few issues I needed to clear up with HP warranty (1 year parts and labor). Now I purchased this Laptop at Wal Mart. I called Support and spent 35 minutes with a customer service rep who spoke English so badly it wasn't even funny. Then after all of that he says my warranty expired 2 years ago.

I give them the exact date I purchsed the computer as verified by my store reciept as well as my credit card statement showing I had purchased my new computer and registered it with Compaq/Hp less than 5 months prior to this happening. I told them the advertised warranty is at least 1 year parts and labor and what they are doing is false advertisment. Compaq/Hp states now their warranty is one year from the time the retailer buys the product.

Charles
Selma, Alabama
U.S.A.

This report was posted on Ripoff Report on 01/21/2005 10:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/compaq-hp/palo-alto-california-94304-1185/compaqhp-ripoff-false-advertising-on-warrantee-palo-alto-california-128394. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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