Report: #1383839

Complaint Review:

  • Submitted: Fri, July 07, 2017
  • Updated: Fri, July 07, 2017
  • Reported By: AJones — Skaneateles New York USA

    USA Not fast, not current, and not helpful Internet

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They make many claims and have a very professional site

  • Easy and fast process
  • Up to date and 100% accurate forms
  • Phone & email help available from our experienced legal professionals

I even called the help line before paying to give me confidence.  They were quick to assure me that they would have the most current forms and that they would edit anything I had an issue with and turn it around quickly.  My court was guaranteed to accept it.  Then they quickly took my credit card information.

I immediatly filled out all their forms and submitted.  They said I had to wait 48 hours, or could get results in 30 minutes if I paid extra.  The forms are completed by a robot in the background apparently, because no one reviewed the forms before they were released to me.  So the 30 minute extra fee is just a scam.

Once I got the forms I saw they were 2016 revisiions and not the 2017 forms that came out 4 months ago.  Also, they filled out the child support form incorrectly and did not attribute my wife's maintenance to her income.  This incorrect calculation rippled to all the related forms.

I asked them to update to the current forms and they said they were working on it for a week.  Then they came back and said they called my court and they would be willing to accept the 2016 forms.  I hope that is the case.

I asked about the child support error and they told me I had to send them a note listing every form page and section and line with what needed to be changed.  It took me an hour to trace through every form and find every item that was impacted.  I could have made the changes myself.  Despite being promised those updates every day this week, I still haven't seen them.  Now I lost another week, and they aren't answering my emails anymore.  Empty promises.  And I only have access to the site for 30 days unless I pay more.  So it is in their best interest to draw these edits out for as long as possible.

I have already sent multiple emails and had multiple calls complaining that they are not living up to what they advertise.  They keep telling me they are sorry but they are very busy.  I tried to give them a chance to address this before I utilized a forum such as this, but they have decided that they are going to ignore me instead.

This report was posted on Ripoff Report on 07/07/2017 11:50 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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