Compusa ripoff refused to exchange a game that did not have a key in it. Banned me form the store for getting angry. Brandon Florida

The response of the consumer the respondent found to be a bit excessive must be taken in full context.
I was that consumer. And I started out quite calm.
Until Comp USA became completely unreasonable. Then my diability was triggered. I could go intoa long medicalexplnatio here, but tokepit simple, let's just call it a rage siezue disorder. I have oher things wrong, but it is a major reasonthey put me on disability about 15 years ago, before they had medications as effective as they do now in helping to control the disorder. BUT-- when people get as totally unreasonable as Comp USA, well-- . Understand--when I get one of these siezures I could have stroke. And they had beeen caused before by staff members at that comp USA store in the past as my wife had indicated. BUT Ido have maitenanceagreementso several computer items. And banned or not, if comp USA fails to provide service for it based on this so called ban- youwillhear from us again. Baninga disaledpersonfor shwoing hisdiabiity by the way, is anextremely questinable
practice, even if certian people might agree with it. Especially considering the circumstances. And I was simply loud. I did not lie. Simply stated truth in a loud voice. Comp USA was to embarresed about that. To bad. I don't apolgise for stating the truth. and I won't apologise for being disabled, even if people DONT like my disability.
After all no one asks to become or be born disabled. I didn't. Even though I was actually accused of it. Oh yes- a long time ago, but its the truth. So I have indeed seen more of that
than you would want to know about and so am understandablya bit sensitive about those whom are a bit accusatory in thier views. Blame the disability, NOT the person, please., But then, why not blame the person that TRIGGERS the disability? Isn't that the TRUE culprit?
Who doyou blame in the murder case? the Gun? Or the person holding the gun?
With a disabiliy like mine, the TRIGGER of the siezure is resonsible or all subseqent events.
After all, once the bulllet has been hit inteh primer, it has no further choice in the matter, does it? And while Ihave been able to control myself much better than any bullet, once someone has triggered a siezure, well -- it has to go somewhere.
So-- keep that in mind , please. And remember who actually started this in the first place: acompany that sold a SEALED game with NO KEY, and another SEALED game WITH NO DISCS INSIDE ("13" had NO discsinside the sealed game box when I checked it Figuered there would be no point in brining it, and th efound reciept backto Comp USA as they could use the ban to deny me access, or just try and have Me jailed. Not the best place for someone with my kind of disability- and other numerous health needs. And that ws NOT a $5 game it was $24 .And NO DISCS. FOR AN EMPTY BOX.

The first problem involves the store associate. As far as I know (at least during the time that I was employed there), in this kind of a situation, the associate should have been able to offer a replacement of the same software, or if that was not available, allowed you to pick another game of equal or lesser value. At that point, the associate could have opened the box at the counter to verify that the "key code" was present and that there would be no problems with the game. That was *his/their* mistake. (The above situation is what I would have done.)

The second problem, however, involves your husband's behavior. Was it really worth losing his temper over a clearance-rack software game?

CompUSA management does not and *will not* (rightfully, I think) tolerate abusive behavior toward their employees. Your husband losing his temper and getting angry doesn't help the situation, and the management can, and *will* ask customers to leave - I've seen it happen. What should have been done in this situation is simple - your husband had the right to ask for a higher-level manager and *calmly* explain the situation to them.

If he was not satisfied with the response, he again had the right to escalate his complaint to get it resolved. However, that's the key point - *calmness*. No one is going to want to, or should even *have to*, deal with someone losing their temper and screaming in their face - and especially not over a piece of 5.00 or under software.

That's my take on it. *shrug*