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Report: #238812

Complaint Review: CompUSA - Novi Michigan

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  • Reported By: Farmington Hills Michigan
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  • CompUSA 43135 Crescent Blvd. Novi, Michigan U.S.A.

CompUSA Employee gave incorrect information about return policy Novi Michigan

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I am disappointed with respect to honor what an employee states to a customer. I was looking for a back-up CPU. I went to Comp-USA since I have shopped there for many years. The store was short-handed on employees. One of the employees (Mike?) was leaving his shift but offered to help the 5 or more people looking at Desktop and Laptop computers. I had explained to him what I was looking for and he steered me to 2 desktops. He stayed for over 20 min. helping some people and then tried to contact another employee who was helping others in the store. A third sold me the computer. I was leery of Microsoft Vista and older software that I have, He said that there was no problem that there was a 14 day return policy. I specifically asked him about a restocking fee. He said there was one for laptops but not desktops. (See Best Buy policy below. I proceeded with a 3rd employee who had been on a late lunch, since I knew of Best Buys Policy. The computer had problems with my software and therefore I returned it. I was told that there was a 15% restocking fee. I explained what happened but was refused. I felt that the word of an employee should be honored by the store.

George
Farmington Hills, Michigan
U.S.A.

This report was posted on Ripoff Report on 03/11/2007 04:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/compusa/novi-michigan-48375/compusa-employee-gave-incorrect-information-about-return-policy-novi-michigan-238812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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