Report: #1386458

Complaint Review: Consortium Group, LLC

  • Submitted: Tue, July 18, 2017
  • Updated: Tue, July 18, 2017
  • Reported By: Kay — Summerfield North Carolina USA
  • Consortium Group, LLC
    3465 South Arlington Rd. Suite #312
    Akron, Oklahoma

Consortium Group, LLC ClairSkinFID(?) Health Offered free trial of facial wrinkle cream & eye cream by paying postage only. Akron Ohio

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I was reading the news on the internet and saw a free offer through Joanna Gaines new company.  Her company is called Beaute.  All I needed to pay for was shipping and handling.  I entered my information (including credit card) to receive the free offer.  They made another offer of eye cream but I did not choose that.  I was charged postage for that anyway. 

I was billed two separate charges for shipping and handling although both products arrived in the same package.  I let that slide.  However, the product I received was not what I ordered (Beaute).  Instead of "Beaute" I received "Clair".

Today, I tried to use the credit card I charged the two postage payments on.  The card was declined.  I found out my bank had blocked the card for me because of a charge of $89.31 for these products and it appeared to be an unusual charge.

I called the company & was told I had not canceled the (I guess) repeat order for these products within 14 days.  I explained that I had only received the products on July 11, 2017 (today being July 18, 2017).  The representative I spoke with told me I had 14 days from the order date. 

I asked to speak with his supervisor.  He said his supervisor did not take phone calls.  I asked for a manager.  Same thing.  Managers do not take phone calls.  I asked for their address.  He said thay had no address.  I did find an address on-line and plan to send a letter of complaint to the office of the Attorney General of North Carolina as well as the BBB (although I doubt they are members).

I called my bank again and asked that they remove the charge.  They are going through the normal procedures of giving the company time to answer the inquiry and then (hopefully) removing the charges from my credit card.  This whole procedure could take up to 105 days. 

I think people need to be made aware of offers like this.  I myself will never take advantage of another "free or trial" offer.  I have learned my lesson.



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