Complaint Review: Consumer Cellular - Tigard Oregon
Consumer Cellular Billing/Invoicing for services I never had or used. Tigard Oregon
*Consumer Comment: Suggestions for Improvement Ignored
My story begins when my wife and I, were thinking about switching cell phone company to save a little money. After a couple few months, I finally called to ask questions, about using my old phone on there service. I was going to switch my old phone to there service and my wife would get a new phone later.
The representive I talked to said, they would send me a sim card to use in my old phone and it should work. Well I never got a chance to try the sim card in my phone, because the very next day my mother in-law had a medical emergency and was admitted to the hospital. For the next four weeks she was in and out of the hospital three times. With my mother in-law being ill and our work shedules, I just put it off for a little while, I didn't think it would matter.
Finally after more than month later, we have the time and money. My wife and I decide to shop for a new phone for her. The closest store to us that sells consumer cellular phones is only two miles away, but they only had limited options to pick from. So we decide to drive to next nearest location, which is about some thirty plus miles one way. With our work shedules, we decide to put that off for another week.
We finally find her a phone at a Target store, about thirty plus miles away. The very next day I start to try to activate the phone over the internet. After trying and being unsucessful, I call the customer service number. So now we got my wife a new phone, and I got a sim card for my old phone. Were both so happy, were ready to go and switch to consumer cellular.
I finally get to talk to someone and tell them our story. After explaining to them in detail that we are finally ready to switch, I have a current bill of $2.90 OK no problem. I already recieved that bill in the mail and didn't think anything about it, I just figured it was some kind of oversight or something since I never officially switched over and definitely never used there services.
After talking for a few minutes, I became increasingly more and more upset. I began to realize that they were serious about that $2.90 and now I don't get a free month's service because I already used it. Never even activated the new phone, by this time I was so upset I had to put my wife on the phone to talk to them. We decided there's no way were going with such a fraudulent company.
Thank goodness Target took the new phone back with no questions asked.
Oh it gets better, the next month I get a bill for service I never used. Now they are continuing to collect on the service(s), I never had or used. Are they INSANE?
The moral of the story think and be careful before you switch. We are staying with Verizon for now and never switching to Consumer Cellular EVER! If there business pratices are to charge/bill people for services that they never provided, then I would steer clear of that company/business.
How could I owe a bill if I never officially switched from verizon to consumer cellular? Because there's no way I could have switched, if I never inserted there sim card in my old phone.
How can they bill someone for services, if that person never used there services? Because there's no way I could have used there services, if I never inserted there sim card in my old phone.
How can they bill/invoice for products and/or services that were never recieved or used?
If this isn't fraud, than I don't know what is. If this legal, than I'm in the wrong business. I'm going to start a new business, where I bill/invoice for products and/or services that were never recieved or used.....Sounds GREAT to me.
I will be contacting the FTC and my state attorney general's office, and if need be creating a blog, videos, website etc... They will never see a dime from me....
Thank You for reading my story, stay tuned I'm sure there will be more to come.
This report was posted on Ripoff Report on 12/30/2018 10:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/consumer-cellular/tigard-oregon-97223/consumer-cellular-billinginvoicing-for-services-i-never-had-or-used-tigard-oregon-1470483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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