Costume Craze They took 10 days to pack an "in stock"order, then add'l 7 to deliver Pleasant Grove, Utah

 I have ordered goods, clothing, etc on the web and have never had a problem.  This transaction with Costume Craze now makes me pause and reconsider ever doing something like this again with any company ever.

 I placed an order for Halloween items on October 14th.  I made sure to order only items "in stock" . I only picked the sure things and ordered them.  My credit card was charged immediately. I opened an online custome service acct. to check the packing status and 2 days later was told all had shipped.  YAY. The live Customer Service is very difficult to reach but I figured that this is their busy season.

Ten (10) days later I still had not received the package so I called again and could not reach anyone after 20 minutes so I left a message for a call back.  NoCall. The next day I checked and noticed that there was a packing slip that went out on 10/24 in the evening just after I called and I would get delivery on 10/31/11 before the end of the day.
 
I immediately called and also sent an email stating that this was unacceptable as we had contests and parades the weekend prior to Halloween. No response.  I went on line to the"Help Line" where I finally spoke with "Tiffany" and explained the dilemma. Really questionable customer service  w snide comments. She finally said that since it was their error that she would air ship another pkg.(minus one costume that was out of stock), I agreed to this and said I would return/refuse the original late shipment. 

That afternoon I purchased the additonal custome that was now unavailabe in the new shipment and got it on ebay ... As of today, the day of the festivities, I have the one costume from E-bay that matches all the others that do not have fromCostume Craze. UPS in my area is closed for the weekend and we are not going to the parade.

I have known that this day was coming but I still cannot believe it. All the work, planning, and time spent to avoid what is happening now!  This Company has the worst Customer Service EVER. Now I know why they are selling MASKS- they are Bandits.