Costume Craze Refuseing to refund and send item back to me unless I pay. Pleasant Grove Utah

I bought a kids fire costume from Costume craze. My 4 year old took it out of the box ripping open the plastic bag it was in and tearing the box. Played with it for 5 minutes and one of the metal buckles feel off the coat. The next day another buckle feel off. I called them and said my son ripped the original packaging it was in and the box it came in. It broke why he was playing with right out of the box. They said send it back to us. I paid to send it back. They received it never called me I had to call them were they told me they would not refund it since it was not in original packaging. Plus it was worn. They also said if I wanted it back I would have to pay for it to be sent back. They told they will not send it back to the company that made it nor resale it. So I am not sure why they are not refunding a defective product. Costume Craze has a unsatisfactory record with the BBB.

Save your self time and money and don't buy stuff from Costume Craze!

Aaron
West Chester, Ohio
U.S.A.