Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #371325

Complaint Review: Countrywide Home Loans - Simi Valley California

  • Submitted:
  • Updated:
  • Reported By: Chester Virginia
  • Author Confirmed What's this?
  • Why?
  • Countrywide Home Loans Simi Valley, California U.S.A.

Countrywide Home Loans And It's Partners Representatives Employees Fraudulant Practices, A HIGH Cost For Consumers! Simi Valley California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Have you ever financed a loan or refinaced a loan? This Rip off report is for you.

12 Year residents in a Chesterfield County Virginia Property started to have problems with Countrywide Home Loans on December 12, 2007.Having refinanced their Home Loan less than 6 months prior to Dec. 12,2007 at a rate of 6.75% on a 30yr. fixed rate mortgage, received a coupon for payment like they always have from Countrywide Home Loans. However instead of it arriving before the 1st of the month, this month it was delivered in the mail to thm on December 12th,2007. On the coupon where there regular monthly agreed on payment usually appeared as 1149.45, an increase of payment had occured on the account, Directing them to pay $1184.00/mo. They had no prior notification that an increase in payment was to occur, so they called Countrywide Home Loans directly and asked if there had been a mistake on the billing. Countrywide Home Loans Replied that the increase was due to the property value increasing and so the taxes and insurance went up. Working with other finance companies in the past, they would send prior notice that there would be an increase in the mortgage payment and would give them the option to pay the increase due to lack of funds in escrow, but no notification was ever sent. While speaking to Countrywide Home Loans on December 12, 2007 , since the payment increase was due with the regular payment the question was asked if it would be possible defer this payment to the end of the loan, but Countrywide said that it was only done when someone became atleast 3 moths behind on their payment schedule. This question was posed due to the fact that a late payment fee would be also added because they had only reserved enough for the monthly payment and their pay scale occurred bi-weekly and the payment would have been late and the late fee would have been applied. The Couple asked how much the full payment increase was going to be and no answer could be given. When the couple asked if the payment increase could be paid in one lump sum so that the monthly payment would stay $1149.45/mo. Countrywide said no and the woman that they were speaking with together on their cell phone while on speakerphone said that they wouldn't help and Donald,(The husband who already worked a Fulltime Job with overtime to make ends meet)she told to "GET ANOTHER JOB!".

Infuriated at this point, the couple who had been on time with all of their monthly payments since the beginning of the refinance with Countrywide Home Loans notified them that they would then be moving and selling the property at (((Redacted)))Immediately, the couple persued other living arrangements. They moved from their 12 yr home at the above sited address on January 9,2008. After the move, they sought help to sell their property located at (((Redacted))) VA Through Remax agent Joey Schlager at(((Redacted))) He listed their home for sale. In February the wife(Cary) contacted the Better Business Bureau and filed a complaint against Countrywide Home Loans on the basis that they did not honor their contract. A representative of Countrywide called a week or so afterward and was wanting to know what he could do. There wasn't anything left to do but to let them sell the property she told Nathan Morgan of Countrywide Home Loans. He agreed to slow down on forclosure proceedings and allow time to sell the home. There were several viewings of the property as Remax constantly called to schedule for viewings of the property. Joey Schlager then contacted the couple to let them know arround March 2008 that a cash offer was made in the amount of $120,000.00.He then started to work with someone in the offices of Countrywide by the name of Caroline to sell the property. He made several attempts after speaking with her about the offer, but after many attempts he had no success in having them call him back. Meanwhile, the couple recieved many solicitations from Lawyers to stop forclosure. It was not until a Lawyer advertising his services contacte them that they found out that on June 10th the house was scheduled to be foreclosed on and auctioned off at the courthouse in Chesterfield County. Upon receiving yet another surprise from Countrywide's representing Law agent,RECON TRUST,the couple contacted Countrywide Home Loans where they were then told that there was nothing on record about the foreclosure.

The wife did some diging and found out that the property was in fact scheduled to be foreclosed on June 10th. Joey Schlager the Remax agent was notified of this immediately and every time corrospondance was received from Countrywide in order to keep everyone on the same page. He finally got through again to Countrywide Home Loans and they sent him a packet via e-mail for Donald and Cary Anderson to look over and sign in order for them to stop the forclosure proceedings. Mind you that this was the same week as the forclosure sale was to take place. The packet was forwarded to the couple, in the packet Countrywide wanted them to sign a paper saying that they had received loan counseling services that had not been preformed and a paper that would not allow them to bankrupt on the property according to California Law. Note, the home is in the state of Virginia.

June 10th arrived and left, there was no notice sent to the couple reguarding any information about the sale of the property at auction. The wife (Cary) went on the Chesterfield County assessment page and found that a co-owner had been added to the property in the name of HMBI. After considerable research she found out that this company was Harrington, Barkdale and Moran Inc. they are an auction site for HUD. Cary then contacted Honorable Judge Judy Worthington of the Circuit Court of Chesterfield to find out if the property had been sold at auction. Since it was too early to tell, Judge Worthington suggested that a wait of 30 to 60 days and check the assessments page again. After this inquiry was made to Judge Worthington the couple waited. In August a summons for unlawful detainer arrived from the Secretary of Hud whose representative was the offices of Samuel L. White. Cary contacted Judge Worthington again, because if the property was forclosed on then the couple felt that Countrywide had possession of the property and a summons for unlawful detainer was inappropriate. They(Countrywide Home Loans could have possessed the home as early as January if they had wanted to,because the property was vacant and they knew it all along.) Judge Worthington's secretary e-mailed Cary back suggesting that she contact the General District Court, because her court did not deal with this type of case. Cary promptly responded and at once sent notification of the fact that no one was living on the property to the General District Court of Chesterfield County and the Secretary of Housing and Urban Developement. The couple went to the scheduling for the hearing at the Courthouse in August 2008 with their 3 children in tow and when the case was being verified by the Judges court secretary, the representative from the lawfirm of Samuel L. White said to dismiss the case without prejudice. The lawyer later told the couple that it was over. When the couple asked the lawyer why they had been brought to the courthouse on this day, the lawyer replied that Countrywide was slow in their paperwork to notifying them. The night before the case was to be scheduled, Cary went to the assessment sight and found that the owner information was now changed to reflect that the Secretary for Housing and Urban Developement owned the property.

This however is not the end of their story. September 8th 2008 a letter from Countrywide is received by the couple through the U.S.mail that states that after an investigation by Countrywide and law enforcement agents, it had been revealed that the couples information had been sold by an employee of the company, who was now let go of, to third parties. The couple have put fraud alerts our through the suggested agencies.

It wouldn't be a suprise if the reason the payment went up is because someone at countrywide gained extra income off of this homeowners loan somehow and was charging it to the homeowners. It is really suspicious that they were told that the increase was due to taxes and insurance going up and the value of the property was 131,000.00 county assessed value when the loan was refinanced and it still remained that after the forclosure and the Homeowners Insurance agency, Alfa Alliance forwarded a refund of $310.00 to them after verification of forclosure.

The couple would Love to join any class action lawsuit against Countrywide Home Loans, Representatives and Employees.

Cary
Chester, Virginia
U.S.A.

Click here to read other Rip Off Reports on Countrywide Mortgage

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 09/09/2008 02:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/countrywide-home-loans/simi-valley-california/countrywide-home-loans-and-its-partners-representatives-employees-fraudulant-practices-a-371325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now