COUNTY IMPORTS New Moped/Scooter broken, Not their problem, no refund, no returned calls! Clovis California

My son who is challenged wanted nothing more than to drive like his older brothers and could never pass his written test farless a driving test. I thought the next best thing to make him feel "normal" was to buy him a scooter/moped. I went to Google and put in mopeds and the 1st web address I received was County Imports. I called to order it instead of doing it on line because of security reasons. The bike was promised to arrive oneday betweenn 10-3. Needless to say my son looked out the window from 9:45 to 3:15. No moped.

I called & was advised the tech forgot to put it in the system, therefore it was never placed on the truck. Once it was received, it ran for 2 mins, then never started again. I called the County Imports only to be passed around & told, sorry, since you purchased this from a factory,and got factory pricing, you need to take it to have a 26 point check up and that will be around $150.00. I was never told that over the phone by my salesperson, Ron Nelson. She also said,I can give you the names of service Ctrs in your area. I called and the first #only to be told," where did you get my #? I never hooked up with those people."I called back, it took 45 mins to get someone with a little authority,"Justin", I told Justin I want a full refund that i have been scammed. He said no refunds! i then asked Justin for the owners name & #, he advised he could give it to me, but he would speak to them 4 me and since it was a holiday weekend coming up, he couldnt get back to me till Tuesday afternnon, but he would go to bat for me.That he was the highest I could go. He also stated, his wife works with disabled children so he can simpathize.

Meanwhile my son can only stare at this moped and sob. I called all around my area it was this past Saturday and found Scooter Tronics in Eldersburg, Md that said bring it by Tuesday morning, there wasnt any scooter he couldnt fix. It is now Tuesay afternoon and so far, no call back from Justin. I will stop payment on my credit card and dispute this issue if it comes to that! NEVER deal with this Co!!!
Deb from Carroll County, MARYLAND

Debbie
Manchester, Maryland
U.S.A.