Complaint Review: CREDIT CHECK TOTAL- EXPERIAN
CREDIT CHECK TOTAL / EXPERIAN ILLEGALLY DEBITED MY ACCOUNT WITH OUT MY PERMISSION INTERNET Internet
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I purchased the credit check total's montoring service and all worked well until a got my credit report staightened out and canceled the service. I called the number and spoke with a representative from the cancelation department. I informed her that I had hired a company who had staightened my credit report out and that I wanted to cancel the montoring service because my report was cleared up. I was informed that the plan was officially canceled. This was in November of 2015. In July of 2016 as I was going over my credit card charges I noticed a charge from Experian and call the number to see why I was being charged $14.95. They told me that my charges never stopped. I explained that I had canceled the plan that I had viewed 6 to 8 times a month when the company that I hired to correct my report was working on it. I again told them that after I no longer needed to review my report that I call customer service and canceled service and never assess the website again. So in all I was charged $14.95 a month for the months of Dec 2015, Jan, Feb, Mar, Apr, May, Jun, and July of 2016. After they checked and found that I had not accessed the website since Nov. 2015. The supervisor told me the they were sorry and that they would refund 1 month's payment of $14.95. This is criminal, Credit Check Total by Experian completely ignored the cancelation of my plan so that they could continue to charge my account without my premission for as long as they could. BUYERS BEWARE!!!!
This report was posted on Ripoff Report on 07/19/2016 06:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/credit-check-total-experian/internet/credit-check-total-experian-illegally-debited-my-account-with-out-my-permission-interne-1317672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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